Your guest comes first

Image result for picture of a satisfied hotel customer

Three ways to satisfy your guest;

1. Empathy
At all times, ensure you put yourself in your guest shoes. Treat them the way you will want to be treated. It is also very important to continually teach your staff how to practice empathy.

2. Listen
Always listen to your guest, this will help you serve the better. Even when they seem difficult, if you listen to them carefully you will get some  many information that will give you ideas on how to improve your hotel.

3. Your services should meet up to your guest expectation. Always ensure your facilities, amenities and services are upgraded and updated.

Comments

Popular posts from this blog

Dubai Tourism offers conditional welcome to Airbnb

First Airport run by solar power in Africa

ABOUT THE IGEDE CULTURE OF BENUE STATE

Ways to grow your hotel business

About Oguta and Orashi river in Imo state

4 nights Dubai Packages

Flydubai commences flight to Congo