Hospitality - travel - Tourism

    I had a good laugh this morning when I saw a video of some Nigerians asked to sing the national anthem and behold various incantations!!! so I thought I share the lyrics!!!                                                  "Arise, O compatriots " Arise, O compatriots, Nigeria's call obey To serve our fatherland With love and strength and faith The labour of our heroes past Shall never be in vain To serve with heart and might One nation bound in freedom, peace and unity. Oh God of creation, direct our noble cause Guide our leaders right Help our youth the truth to know In love and honesty to grow And living just and true Great lofty heights attain To build a nation where peace and justice shall reign. - was adopted in 1978

Every  guest that decides to patronize a hotel either for business or pleasure expects to get value for their money. The guest will always want to have a feel of being HOME AWAY FROM HOME. But unfortunately, this is hardly experienced as some hotels fail to meet up with guest need. Would this lead to low revenue? DEFINITELY! I will be sharing some of the possible causes: 1. Bad service No body wants to be in an environment where he/she will not be treated nicely. And for the guest, he sure wants to get value for his money. But when a service is paid for and the expectation is not met of cause there wont be a return visit. 2. Unskilled staff Any hotel that does not invest in staff training will sure loose customers. The staff are the representative of the hotel and they have direct contact with the guest. So its better imagined if untrained staff have to deal with issues concerning the guest. 3. Poor facilities and amenities Most hotels do not meet up with what they put