Your guest comes first

Image result for picture of a satisfied hotel customer

Three ways to satisfy your guest;

1. Empathy
At all times, ensure you put yourself in your guest shoes. Treat them the way you will want to be treated. It is also very important to continually teach your staff how to practice empathy.

2. Listen
Always listen to your guest, this will help you serve the better. Even when they seem difficult, if you listen to them carefully you will get some  many information that will give you ideas on how to improve your hotel.

3. Your services should meet up to your guest expectation. Always ensure your facilities, amenities and services are upgraded and updated.

Comments

Post a Comment

Popular posts from this blog

Japan visa application requirement for Nigerians

Image
1. Filled out and signed Japan tourist visa application form 2. International passport valid for at least 6 months 3. 2 Passport photos on white background 4. Flight itinerary 5. Bank statement for 6 months 6. Hotel reservation 7. Personal invitation - Notarized by the appropriate city hall instead of hotel reservation 8. Tourist voucher - Approved by the ministry of foreign Affiars 9. Visa fee N8,350
Read more

Tourist sites in Edo state for revamp

Image
The Edo State government has penciled down more tourist sites and destinations for revamp, following the positive disposition of private developers to invest in the sector. Commissioner for Arts, Culture, Tourism and Diaspora Affairs, Mr. Osazee Osemwingie-Ero, disclosed this to journalists in Benin City, the state capital. According to the commissioner, “We have visited several of our prized tourist sites and destinations, some of them have long been abandoned, some need maintenance while some need revamp, which we intend to do through public private partnership (PPP).” He added that his team has also “visited the Crocodile Lake in Lampese, the Somorika and Ososo Hills. About a year ago, we identified 56 of these sites and work is ongoing on some of them. “We have identified some of the monuments around Ring Road in Benin City, the state capital, which led to our meeting with the local government chairmen, in line with the directive of Governor Godwin Obaseki to...
Read more

“Kenya most Breathtaking Wildlife Safari in MAASAI MARA and the Great Rift Valley Lakes’’

Image
                                 5 DAYS SAFARI TO MAASAI MARA GAME RESERVE /LAKE  NAIVASHA /LAKE  NAKURU PARK/ NAIROB I Day 1:Nairobi /Mara –Upon arrival at Jomo Kenyatta International Airport, you will be met by our driver guide and after introductions departs to Maasai Mara Game Reserve, which is commonly known for ‘big five.’ It’s about eight hours to get there via Narok the only Maasai town in the Rift Valley. Arrive late in the afternoon and have time to check in the hotel. Dinner and overnight at the Mara AA lodges & camps. Day 2:Mara –After early morning breakfast, take packed lunch and  drive to the park for a full day game drive. You have a chance to witness much wildlife such lions, elephants, cheetahs, leopards, zebras and buffaloes. Also are many species of birds such as vultures, hornb...
Read more

Santorini - Alta Vista Suites

Image
For those wanting to take the concept of private lavishness one step further, the beautiful island of Santorini may have the answer, in the form of Alta Vista Suites - housing five spacious honeymoon suites on the calderas edge, offering a unique accommodation experience. The Suites present a balance of comfort, and unparalleled style. Great attention has been given to the exterior design. The result is a unique combination of the traditional Cycladic style with a blend of modern comfort.   For details contact: Bunmi Adeola CEO Excella travels Abuja, Nigeria Email: info@excellaservices.com Web: www.excellaservices.com Tel:     +234812828570
Read more

ASEMAN PASSENGER PLANE CRASHES! 65 DEAD.

Image
65 people on board Aseman passenger plane crashes in Southern Iran. On Sunday, the airline flying from Tehran went off 50 minutes into flight. The public relation chief of the airline said the death of all passenger cannot be confirmed. On board the plane were 2 pilot, 2 flight attendants, 59 passengers and 2 security officers. The Supreme leader of Iran orders officials to put in more effort in the rescue operations. and expressed condolence to the families of the victims.
Read more

Unruly smoker forces Vancouver-bound Lufthansa flight to divert to Hamburg

Image
Unruly smoker forces Vancouver-bound Lufthansa flight to divert to Hamburg 'He tried to light up a smoke ... he apparently tried to open the back door at 38,000 feet'       This man was removed from a Lufthansa flight bound for Vancouver after passengers say he tried to force open a door. (Dan Iosh) A Vancouver-bound Lufthansa flight was forced to divert from Munich to Hamburg after a passenger's erratic behavior threatened safety, according to a fellow passenger. Lufthansa officials confirmed that flight LH476 was diverted to Hamburg where the passenger was removed. Hamburg police confirmed that a rescue crew, including a doctor, met the man and diagnosed him with a mental disorder. He was taken to a local psychiatric facility. There is no active police investigation into the incident.  'Once we got in the air he got more and more agitated and he tried to light up a cigarette' - Dan Iosh, fellow passenger "It was reported tha...
Read more

FOCUS ON AKWA IBOM CULTURE AND TOURISM

Image
FOCUS ON AKWA IBOM CULTURE AND TOURISM Akwa Ibom is a state in Nigeria . It is located in the coastal southern part of the country, lying between latitudes 4°32′N and 5°33′N, and longitudes 7°25′E and 8°25′E. The state is bordered on the east by Cross River State , on the west by Rivers State and Abia State , and on the south by the Atlantic Ocean and the southernmost tip of Cross River State. Akwa Ibom is one of Nigeria’s 36 states, with a population of over 5 million people and more than 10 million people in diaspora. It was created in 1987 from the former Cross River State and is currently the highest oil- and gas-producing state in the country. The state’s capital is Uyo , with over 500,000 inhabitants. Akwa Ibom has an airport ( Akwa Ibom International Airport ) and two major seaports on the Atlantic Ocean with a proposed construction of a world-class seaport Ibaka Seaport at Oron. The state also boasts of a 30,000-seater ultramodern sports complex . Akwa Ibom state is...
Read more

Your expectations from a one star hotel

Image
Photo credit:Flickr Hotel is an establishment providing accommodation, meals, and other services for travelers and tourists. It helps a great deal to have an idea of ones expectation when checking to a hotel. For a budget hotel also known as a one star hotel(1*) here are the services provided: 1. Small room 2. Its usually owned and managed by private individual (family business) 3. They have standard shower and toilet 4. Room size between 8m - 12m 5. Phone is provided 6. Breakfast is provided 7. Drinks are offered. So when next you book a budget hotel, don't expect too much! Comment, Like, share and subscribe!
Read more

FOCUS ON DELTA STATE CULTURE AND TOURISM

Image
                            FOCUS ON DELTA STATE CULTURE AND TOURISM Delta or Delta State is an oil and agricultural producing state of Nigeria, situated in the region known as the South-South geo-political zone with a population of 4,098,291 (males: 2,674,306; females: 2,024,085). [3] Ngozi Okonjo-Iweala , the former Federal Minister of Finance and Coordinating of Economy and former World Bank Managing Director, is from the state. The capital city is Asaba , located at the northern end of the state, with an estimated area of 762 square kilometres (294 sq mi), while Warri is the economic nerve center of the state and also the most populated located in the southern end of the state. The state has a total land area of 16,842 square kilometres (6,503 sq mi). Delta State has scores of attractions that are simply compelli...
Read more