Hospitality - travel - Tourism

Imagine what a 3* hotel is offering The cheapest room in this hotel is about $150 per night. With so much filt how can such hotel expect patronage.  Its not magic, when customers decide to lodge in your hotel, trust me they have expectations. So what are guest expectations? Follow me on this!

Planning a North Korea trip? Don't, says the State Dept Washington (CNN) - The State Department is urging any American thinking of a trip to reclusive North Korea to think again. And they're doing it in an unusually blunt and direct fashion. The agency usually issues travel warnings every six months on a variety of countries, but recent legislation now requires it to issue travel warnings about North Korea every 90 days. The department issued its first travel warning under the new law Friday and doubled down with a four-page statement that makes it clear that Americans travel to North Korea at their own peril. The State Department strongly urges U.S. citizens to avoid all travel to North Korea, the warning states, before going on to list all the ways it is possible to get into trouble, including "showing disrespect" to the country's current or former leaders, taking unauthorized photographs and shopping at stores not designated for foreigners. (CNN)

Welcome To Hospitality, Travel And Tourism Central: FOCUS ON ADAMAWA STATE CULTURE AND TOURISM :                 ADAMAWA STATE CULTURE AND TOURISM                                                        ADAMAWA STATE MAP           ...

                ADAMAWA STATE CULTURE AND TOURISM                                                        ADAMAWA STATE MAP                                  ADAMAWA - THE LAND OF BEAUTY Adamawa State is essentially a picturesque mountainous land transversed by river valleys of Benue, Gongola and Yedsarem. The valleys of Cameroun, Mandara and Adamawa mountains form part this undulating landscape. Crops such as maize, rice, millet, sugar cane, cotton, groundnut, gum arabic, guinea corn, tea and...

                  AVIATION STAKEHOLDERS MEETING IN ABUJA TODAY                                              The aviation stakeholders meeting held today may 16th 2016, was to make input into governments plan and progress. The Minister of State, Aviation, Sen. Hadi Sirika, says the Federal Government will concession the Abuja, Lagos, Port Harcourt and Kano international airports in the first phase of its concession programme. (Leadership) “We are developing a new security strategy in partnership with international security organisations and procurement of modern equipments.’’ (NAN) He stated that the Federal government will set up aviation development bank and avi...

            ESKIMO SUITES Eskimo Suites opened recently in the beautiful city of Abuja. The hotel is strategically located in the high brow district of Maitama Abuja, within a secured and serene environment.  Some of the hotel's facilities includes;  24/7  complimentary WiFi, swimming pool, restaurant, bar, hotel accommodation and lounge.  The hotel is situated at:  No 12A, Katsina-ala Crescent , off Yedsaram Crescent, Maitama, Abuja. Excellent customer service, very reasonable rates and a serene environment. Mention this blog at the front office and enjoy a fantastic discount.

DUBAI ROAD SHOW Dubai road show happened today at the Sheraton Hotel Abuja with various DMC's, Emirate airline, luxury hotels like The Address and Dubai park opening in october 2016. Various getaway packages were given to travel agents from a raffle draw. The captain in charge of immigrations in Dubai gave clearifications on visas. He stated clearly that there are no age restrictions on visa issuance. He said everyone is welcome to dubai.

Tips on rendering good customer service. Experiences i have had as related to customer service, in some places like hotels, restaurant etc was quite heartbreaking Having chats with business owners especially the service based industry, you hear all sorts of complains from low patronage to delays in salaries or no cash at all to pay and before you know it, the business is closed, disheartening i must say. Its time investors especially those in the hospitality industry take staff training seriously and make it a priority. We have to understand that, most customers who come to the hotel or restaurant do not even get to see you. Your staff represents you and the company and what ever they potray is what the customer holds on to. Tips on rendering good customer service: 1. Educate your staff on what you or your company stands for. Let them know why you decided to render a particular service. 2. Ensure your staff gets trained before attending to guest. 3. Make sure you have your ...

                           ABIA STATE CULTURE AND TOURISM                                                           Abia State, Nigeria is a state in southeastern Nigeria created in 1991 from part of Imo State. The citizens are predominantly Igbo. The capital is Umuahia, although the major commercial city is Aba, formerly a British colonial government outpost. Arochukwu is the third largest city. Abia is sometimes referred to as "the Japan of Africa" due to its numerous factories.  Abia State was carved out of Imo State on 27th August, 1991 during the Ibrahim Baba...

                                    NIGERIA Nigeria Country in West Africa Nigeria, an African country on the Gulf of Guinea, is known for its natural landmarks and wildlife reserves. Safari destinations such as Cross River National Park and Yankari National Park showcase waterfalls, dense rainforest, savanna and rare primate habitats. One of its most recognizable sites is Zuma Rock, a 725m-tall monolith outside the capital of Abuja that’s pictured on the national currency. Capital : Abuja                                                   ...

EFFECT OF JOB SATISFACTION ON CUSTOMER SERVICE A staff that is not experiencing job satisfaction will NEVER render quality customer service. CAUSES OF JOB DISSATISFACTION Company policy Supervision Relationship with supervisors Work condition Salary Relationship with peers Personal life Relationship with subordinates Status Security The hospitality industry should make cautious effort to ensure Staff get job satisfaction.   Tips for employee satisfaction Recognition Work itself Responsibility Advancement Growth. Reference: HBR 10 must read on managing people.

Tips For good customer service . Customer service is the assistance and advice provided by a company to those people who buy or use its products or services. The level of service rendered to guest is what determines the revenue of any aspect business in the hospitality industry. Tips: 1. Customer service starts with the first person the guest comes in contact with 2. Guest satisfaction should be number one priority 3. All guest should be pampered 4. Treat all guest complains with urgency 5. Avoid all forms of over familiarity with guest.