Tips For good customer service.

Customer service is the assistance and advice provided by a company to those people who buy or use its products or services.

The level of service rendered to guest is what determines the revenue of any aspect business in the hospitality industry.


Tips:
1. Customer service starts with the first person the guest comes in contact with
2. Guest satisfaction should be number one priority
3. All guest should be pampered
4. Treat all guest complains with urgency
5. Avoid all forms of over familiarity with guest.

Comments

Post a Comment

Popular posts from this blog

FOCUS ON CROSS RIVERS STATE CULTURE AND TOURISM

Image
            FOCUS ON CROSS RIVERS STATE CULTURE AND TOURISM Cross River State is a coastal state in South South Nigeria, named after the Cross River, which passes through the state. Located in the Niger Delta , Cross River State occupies 20,156 square kilometers. It shares boundaries with Benue State to the north, Ebonyi and Abia States to the west, to the east by Cameroon Republic and to the south by Akwa-Ibom and the Atlantic Ocean . The South-South State was created on May 27, 1967 from the former Eastern Region, Nigeria by the General Yakubu Gowon regime. Its name was changed to Cross River State in the 1976 state creation exercise by the then General Murtala Mohammed regime from South Eastern State. [2] :222 The present day Akwa Ibom State was excised from it in the state creation exercise of September 1987 by the then regime of General Ibrahim Babangida. Its capital is Calabar . Its major towns are Akamkpa , Biase , Calabar South , Ikom , Obubra , Odukpani , Ogoja
Read more

SPECIAL HOTEL DISCOUNTS

Image
                                    GRAND MIRAGE HOTEL ABUJA SITUATED IN THE HEART OF THE CITY WITH A BUBBLY NIGHT LIFE. CALL HELEN +23480 33301972   ENJOY GREAT DISCOUNTS PROMO CODE: itohanleisure.blogspot.com   YOU HAVE TO MENTION THE BLOG TO ENJOY THE DISCOUNT. LOCATION: 36 PORT HARCOURT CRESENT                        OFF GIMBIYA STREET                         AREA 11, ABUJA                         NIGERIA.
Read more

British Airways launches longest long-haul flight to Santiago, Chile

Image
British Airways launches longest long-haul flight to Santiago, Chile British Airways is launching the only direct flight between London and Santiago, Chile from January 3rd, 2017. Santiago will become the airline’s lengthiest long-haul route, taking 14 hours 40 minutes, nearly an hour more than the current longest flight of 13 hours 50 minutes service to Buenos Aires. The four-a-week flight will be served by the airline’s newest aircraft, the four-cabin Boeing 787-9 Dreamliner, complete with a new First cabin. Santiago will be the latest destination in Latin America to join British Airways’ route network.  The airline recently launched new services to San Jose in Costa Rica and Lima in Peru. In addition, it also operates flight to Rio and Sao Paulo in Brazil and Buenos Aires in Argentina. Alex Cruz, chairman, British Airways said: “In recent years we have been increasing our services to South and Central America reflecting the area’s continued growth in both business and tour
Read more

AN INCREDIBLE CAVE IN NIGERIA

Image
          The Ogbunike Cave The Ogbunike Caves are in Ogbunike , Anambra State, southeastern Nigeria. Located in a valley blanketed by tropical rain forest, the collection of caves has been in use over centuries by local people for whom it has particular spiritual significance. This spiritual significance is still apparent, as the “Ime Ogba” celebration is undertaken every year to commemorate the discovery of the caves.    Descending into the valley where the caves are located is a lengthy walkway made up of about 317 steps said to have been constructed by the Anambra State Government in the mid 90s. Visitors must remove their shoes before entering the caves, as per tradition. And women who are having their monthly circle cannot go in.                        The main cave consists of a massive structure with a big open chamber of about 5m high, 10m wide and 30m long at the entrance. There are ten tunnels at the main chamber leading to diffe
Read more

DELTA AIR EXPANDS SCOTLAND FLIGHTS

Image
   DELTA AIRLINE EXPANDS Two weeks after Delta Air Lines started service between Edinburgh and New York-JFK, the US airline has announced it will double its Scottish network in summer 2017 when it begins flying between Glasgow and the Big Apple. The service, which will begin on May 26th, 2017, will be the only non-stop fight between Glasgow and New York-JFK and will operate daily throughout the summer. From JFK, customers will have a choice of 60 same-day onward connections throughout the United States, including the popular cities of Los Angeles, Orlando and San Francisco. The flight will be operated in conjunction with partners Virgin Atlantic Airways and this new service adds to Virgin’s seasonal service from Glasgow to Orlando. “As a core component of our global strategy, we are eager to build our network across the UK and this new flight shows our commitment to Scotland,” said Dwight James, Delta senior vice president trans-Atlantic. “With this service, Delta will ope
Read more

BEST 10 PLACES TO SPEND YOUR SUMMER

Image
Top 10 Summer Destinations Winter is for working hard, summer is for playing hard. From America’s white-sand beaches to Europe’s sizzling cities, Hilton ’s 12 brands will be there to help you play your summer away. We pulled the 10 most-searched summer vacation spots, and 1 thing is clear: Visions of palm trees are dancing in your head when you’re clicking on the search bar. From the Bahamas to Dubai, with just 1 European city in between, here are the top 10 destinations for summer, according to your searches. 10. The Bahamas 2015 Hilton Hotels & Resorts While there is a risk of getting rained on during hurricane season, June generally sees mild weather, fewer crowds and significantly lower prices. While some resorts in the Out Islands close through November, New Providence and Paradise Island remain open year-round. Best for: Families looking for a taste of laid-back island living. 9. Miami
Read more

Flydubai commences flight to Congo

Image
Flydubai launches daily flight from April 15th to Kinshasa International Airport in Kinshasa, the capital of the Democratic Republic of the Congo., will operate en-route Entebbe. According to the chief executive Ghaith Al Ghaithof of flydubai, “Africa is fast emerging as one of the most important markets for the United Arab Emirates and we have seen the trade relationship going from strength to strength in recent years".
Read more

Mauritius

Image
                                                                  Mauritius, a volcanic island nation in the Indian Ocean, is known for its beaches, lagoons and reefs. The mountainous interior encompasses Black River Gorges National Park, with rainforests, waterfalls, hiking trails and native fauna like the flying fox. The capital, Port Louis, blends foreign influences and offers sites such as the Champs de Mars horse track, colonial Eureka plantation and 18th-century botanical garden. Capital : Port Louis Currency : Mauritian rupee President : Ameenah Gurib Continent : Africa Prime minister : Anerood Jugnauth Population : 1.296 million (2013) World Bank Tourist sites to visit in Mauritius 1. Le Morne.                                                                                                       Le Morne Brabant Le Morne Brabant, found in the South of the island, is a scarcely inhabited place. It is mostl
Read more
Image
                                                     FESTAC 77                                 Festac '77 , also known as the Second World Black and African Festival of Arts and Culture (the first was in Dakar, 1966 ), was a cultural jamboree [1] held in Lagos , Nigeria , from 15 January 1977 to 12 February 1977. The month-long event celebrated African culture and showcased to the world African music , fine art , literature , drama, dance and religion . About 16,000 participants, representing 56 African nation and countries of the African Diaspora , performed at the event. [2] [3] Artists who performed at the festival included Stevie Wonder , Gilberto Gil from Brazil , Bembeya Jazz National from Guinea , Mighty Sparrow , Les Ballets Africains , and Franco Luambo Makiadi . At the time it was held, it was the largest pan-African gathering. [4] The emblem of the Festival was the royal ivory mask of Benin . The hosting of the festival led to the establishment of t
Read more

British Airways resumes flight!

Image
British Airways resumes flight after experiencing global IT failure. Flights are currently operated from Heathrow and Gatwick. Passengers are still seen in their large numbers queuing up to get a flight, while some are still curled up in blanket sleeping on the floor. www.ba.com
Read more