Tips For good customer service.

Customer service is the assistance and advice provided by a company to those people who buy or use its products or services.

The level of service rendered to guest is what determines the revenue of any aspect business in the hospitality industry.


Tips:
1. Customer service starts with the first person the guest comes in contact with
2. Guest satisfaction should be number one priority
3. All guest should be pampered
4. Treat all guest complains with urgency
5. Avoid all forms of over familiarity with guest.

Comments

Post a Comment

Popular posts from this blog

Dubai Tourism offers conditional welcome to Airbnb

Image
Dubai Tourism offers conditional welcome to Airbnb Dubai Tourism and Airbnb have signed a memorandum of understanding to help promote responsible hosting and help grow and diversify tourism in the emirate. It follows the introduction of enhanced regulations last month that make obtaining a ‘holiday home’ license more streamlined for individual tenants and homeowners who want to rent their homes to guests. The deal will bolster collaboration between the two parties and help enhance and diversify the emirate’s holiday home sector, boosting competition through a safe and transparent holiday home segment.  Under the agreement, Airbnb will cooperate with Dubai Tourism on preventing breaches of the regulation by informing all host members of the Dubai Tourism regulations via its website and through email reminders of the rules. The two parties will also explore joint marketing and promotional activations for Dubai as a tourism destination. The agreement also states...
Read more

First Airport run by solar power in Africa

Image
George Airport is located at the heart of the Western Cape’s Garden Route; a fashionable holiday destination and home to many of South Africa’s most affluent residents.  It handles over 600,000 passengers a year, many of them tourists, but it's also a national distribution hub for cargo such as flowers, fish, oysters, herbs and ferns. George Airport is the first in Africa to be powered by solar energy. It is expected to harness 41% of its energy from the sun. The facility started with 3000 photovoltaic modules and will increase its capacity gradually to deliver 750kw power at full production.          I will say a big congratulations to the South Africa Government for this accomplishment.
Read more

ABOUT THE IGEDE CULTURE OF BENUE STATE

Image
  BRIEF HISTORY IGEDE is an ethnic group in Nigeria mostly found in Benue and Cross River state. Other IGEDE can be found in Ebonyi and Ekiti state. According to ORA tradition, the IGEDE people formally settled around Sabongida ORA in the present Owan West local government, Edo North, in the South-South region of Nigeria. This is the bone of contention that ultimately forced the IGEDE people out of their original homeland. Presently, the IGEDE natives are found in four or more states of the federation including Benue, Cross River, Ekiti, and Ebonyi states. The IGEDE nation shares common boundaries with the Idoma, Tiv in Benue state; Ukelle, Ekajuk, Yala, Ezekwe in Cross River state and the Izzisrte of Ebonyi State. IGEDE people are unique with fabulous culture and tradition, unique social norms. Their language called. IGEDE language   attract attention. IGEDE cultural attire has three colours. BLUE,WHITE and BLACK. The colours of her attire explains how Peaceful, ...
Read more

Ways to grow your hotel business

Image
These are some of the ways you can grow your hotel business: 1. Engage the right staff 2. Treat your staff well 3. Relate your vision, mission and policies to your staff as often as possible 4. Pay your staff well 5. Set a financial goal 6. Run with a weekly, monthly or quarterly target 7. Evaluate your performance 8. Keep good financial record 9. Be visible - internet, audio or print media 10. Deliver good customer service
Read more

About Oguta and Orashi river in Imo state

One of such wonders is hiding in  Nigeria , in Imo  state, within the rainforests of the  Niger-Delta . In Imo State, there are two angry rivers flow side-by-side without ever coming together, namely Oguta Lake and Orashi river. Water flows into it mainly from the Njaba river and to a lesser degree, the  Uju ,  Awbana  and  Urashi   rivers. It is two of these rivers that flow side-by-side, parallel to each other, without ever coming together. Oguta Lake is a lean finger lake formed by the damming of the lower Njaba river, it is the largest natural lake, it is popularly known as Ogbuide while Orashi is a river of the lower Niger River basin, and a tributary of Oguta Lake and they are both in Imo State, Southeastern Nigeria The Mystery behind Orashi and Ogbuide: 2 Igbo Rivers that cannot come together no matter how you try. However the Lake Consist of two very angry rivers, called Orashi and Ogbuide. The two rivers can never mix no matter how you t...
Read more

4 nights Dubai Packages

Image
Al Manar Hotel Apts USD 291 This apartment hotel offers luxurious facilities in the heart of Dubai, just a 5-minute drive from Dubai International Airport. Ajman Beach Hotel USD 341 Ajman overlooks the Arabic Sea, facing a private wide and white beach, 25 km from Dubai’s Airport and City Centre. Tulip Creek Hotel Apts USD 355 Located in the heart of bustling Deira, Tulip Creek is located close to the famous Dubai Creek. City Seasons Hotel Dubai USD 390 With a focus on luxury and value for money, City Seasons Dubai's rooms and suites are elegantly appointed with fine furnishing and dainty accessories. Terms & Conditions : • Additional Supplement will be applicable during major Exhibition and Event dates. • Child Breakfast/ extra Bed price will be given upon request. • Tourism Dirham will be paid by the guest ...
Read more

Flydubai commences flight to Congo

Image
Flydubai launches daily flight from April 15th to Kinshasa International Airport in Kinshasa, the capital of the Democratic Republic of the Congo., will operate en-route Entebbe. According to the chief executive Ghaith Al Ghaithof of flydubai, “Africa is fast emerging as one of the most important markets for the United Arab Emirates and we have seen the trade relationship going from strength to strength in recent years".
Read more