EFFECT OF JOB SATISFACTION ON CUSTOMER SERVICE

A staff that is not experiencing job satisfaction will NEVER render quality customer service.

CAUSES OF JOB DISSATISFACTION

Boredom

  • Company policy
  • Supervision
  • Relationship with supervisors
  • Work condition
  • Salary
  • Relationship with peers
  • Personal life
  • Relationship with subordinates
  • Status
  • Security
The hospitality industry should make cautious effort to ensure Staff get job satisfaction.
 
Tips for employee satisfaction
  • Recognition
  • Work itself
  • Responsibility
  • Advancement
  • Growth.
Reference: HBR 10 must read on managing people.

Comments

Post a Comment

Popular posts from this blog

FOCUS ON AKWA IBOM CULTURE AND TOURISM

Image
FOCUS ON AKWA IBOM CULTURE AND TOURISM Akwa Ibom is a state in Nigeria . It is located in the coastal southern part of the country, lying between latitudes 4°32′N and 5°33′N, and longitudes 7°25′E and 8°25′E. The state is bordered on the east by Cross River State , on the west by Rivers State and Abia State , and on the south by the Atlantic Ocean and the southernmost tip of Cross River State. Akwa Ibom is one of Nigeria’s 36 states, with a population of over 5 million people and more than 10 million people in diaspora. It was created in 1987 from the former Cross River State and is currently the highest oil- and gas-producing state in the country. The state’s capital is Uyo , with over 500,000 inhabitants. Akwa Ibom has an airport ( Akwa Ibom International Airport ) and two major seaports on the Atlantic Ocean with a proposed construction of a world-class seaport Ibaka Seaport at Oron. The state also boasts of a 30,000-seater ultramodern sports complex . Akwa Ibom state is...
Read more
Image
                                                     FESTAC 77                                 Festac '77 , also known as the Second World Black and African Festival of Arts and Culture (the first was in Dakar, 1966 ), was a cultural jamboree [1] held in Lagos , Nigeria , from 15 January 1977 to 12 February 1977. The month-long event celebrated African culture and showcased to the world African music , fine art , literature , drama, dance and religion . About 16,000 participants, representing 56 African nation and countries of the African Diaspora , performed at the ev...
Read more

FOCUS ON BAYELSA STATE CULTURE AND TOURISM

Image
                                             FOCUS ON BAYELSA STATE CULTURE AND TOURISM                   " The Pride Of The Nation"                                 Bayelsa is a state in southern Nigeria in the core Niger Delta region, between Delta State and Rivers State . Its capital is Yenagoa . The four main languages spoken are Izon, Nembe, Epie-Atissa, and Ogbia . Like the rest of Nigeria, English is the official language. The state was formed in 1996 from part of Rivers State and is thus one of the newest states of the Nigerian federation THE THREE MAJOR CULTURAL FESTIVALS IN BAYELSA The rich cultural herit...
Read more

Jigawa State tourism

Image
Jigawa State is one of thirty-six states that constitute Federal Republic of Nigeria. It is situated in the north-western part of the country between latitudes 11.00 ° N to 13.00 ° N and longitudes 8.00 ° E to 10.15 ° E. Kano State and Katsina State border Jigawa to the west, Bauchi State to the east and Yobe State to the northeast. To the north, Jigawa shares an international border with Zinder Region in The Republic of Niger , which is a unique opportunity for cross-border trading activities. Government readily took advantage of this by initiating and establishing a Free-Trade Zone at the Border town of Maigatari of country of Niger. Wawan Rafi Lake Wawan Rafi is situated in Kazaure and it has a scenic environment. The lake is an holiday resort that offers water sport activities such as fishing, boating etc. Golf course and other recreational activities are also taking place there. Range of Quasite Rocks Range of Quasite Rocks located at Amarya...
Read more

FOCUS ON BAUCHI STATE CULTURE AND TOURISM

Image
FOCUS ON BAUCHI STATE CULTURE AND TOURISM Bauchi (earlier Yakoba ) is a city in northeast Nigeria , the capital of Bauchi State , of the Bauchi Local Government Area within that State, and of the traditional Bauchi Emirate . It is located on the northern edge of the Jos Plateau , at an elevation of 616 m. The city has a population of 301,284 (2012). The Local Government Area covers an area of 3,687 km 2 and had a population of 493,810 at the time of the 2006 Census. Bauchi state has a total of 55 tribal groups in which include Hausa, Fulani, Gerawa, Sayawa, Jarawa, Bolewa, Karekare, Kanuri, Fa’awa, Butawa, Warjawa, Zulawa, and Badawa as the main tribes. There are cultural similarities in the people’s language, occupational practices, festivals, dress and there is a high degree of ethnic interaction especially in marriage and economic existence. The people of Bauchi State are known for their traditional wrestling and boxing dexterity, which attracts participants even from...
Read more

Tiv culture....!

Image
Marriage in Tiv land Tiv (sometimes pronounced as Tivi) is an ethno-linguistic group or nation in West Africa. They number approximately thirteen million two hundred thousand individuals in Nigeria and Cameroon. In Nigeria, most speakers are found in Benue, Nasarawa and Taraba . Tiv marriage forms can be seen through four basic phases. 1.The earliest was yamshe, marriage by exchange: a man who needed a wife located another man who had the same need.   2.They then exchanged their sisters or daughters as wives. Next, there was the kwase-ngohol / tsuen / k ô run, marriage by capture. This was divided into two. -There was, first, the forceful snatching of a wife from her husband that in Akiga ’ s words   was usually done by some “ scoundrel[s] ” who could fall on a travelling couple and take the wife and sometimes, even harass her husband. This form of marriage, by which the Tiv themselves lost many of their women during their mi...
Read more
Image
                           ABIA STATE CULTURE AND TOURISM                                                           Abia State, Nigeria is a state in southeastern Nigeria created in 1991 from part of Imo State. The citizens are predominantly Igbo. The capital is Umuahia, although the major commercial city is Aba, formerly a British colonial government outpost. Arochukwu is the third largest city. Abia is sometimes referred to as "the Japan of Africa" due to its numerous factories.  Abia State was carved out of Imo State on 27th August, 1991 during the Ibrahim Baba...
Read more

This airline is offering free seats from June!

Image
Enabling families have fun during the summer holiday while having fun this year free seats are offered to children. British Airways has come up with a special offer this holiday as it will be offering kids free tickets. All flights for the promo has to originate from London Heathrow, and the offers starts from 1st June to 31st October 2017. UK destinations listed are: - Belfast City - Edinburgh - Inverness - Leeds/Bradford - New castle Also included is Billund Airport adjacent to the Danish LEGOLAND. Adams Daniels, British Airways Chief Commercial officer said this initiative will boost UK tourism an will also encourage families to visit other parts like Scotland and Northern Ireland. British Airways expects a huge number of passengers and believes in no time they will run out of seats. www.ba.com
Read more

About Oguta and Orashi river in Imo state

One of such wonders is hiding in  Nigeria , in Imo  state, within the rainforests of the  Niger-Delta . In Imo State, there are two angry rivers flow side-by-side without ever coming together, namely Oguta Lake and Orashi river. Water flows into it mainly from the Njaba river and to a lesser degree, the  Uju ,  Awbana  and  Urashi   rivers. It is two of these rivers that flow side-by-side, parallel to each other, without ever coming together. Oguta Lake is a lean finger lake formed by the damming of the lower Njaba river, it is the largest natural lake, it is popularly known as Ogbuide while Orashi is a river of the lower Niger River basin, and a tributary of Oguta Lake and they are both in Imo State, Southeastern Nigeria The Mystery behind Orashi and Ogbuide: 2 Igbo Rivers that cannot come together no matter how you try. However the Lake Consist of two very angry rivers, called Orashi and Ogbuide. The two rivers can never mix no matter how you t...
Read more