EFFECT OF JOB SATISFACTION ON CUSTOMER SERVICE

A staff that is not experiencing job satisfaction will NEVER render quality customer service.

CAUSES OF JOB DISSATISFACTION

Boredom

  • Company policy
  • Supervision
  • Relationship with supervisors
  • Work condition
  • Salary
  • Relationship with peers
  • Personal life
  • Relationship with subordinates
  • Status
  • Security
The hospitality industry should make cautious effort to ensure Staff get job satisfaction.
 
Tips for employee satisfaction
  • Recognition
  • Work itself
  • Responsibility
  • Advancement
  • Growth.
Reference: HBR 10 must read on managing people.

Comments

Post a Comment

Popular posts from this blog

FOCUS ON BAYELSA STATE CULTURE AND TOURISM

Image
                                             FOCUS ON BAYELSA STATE CULTURE AND TOURISM                   " The Pride Of The Nation"                                 Bayelsa is a state in southern Nigeria in the core Niger Delta region, between Delta State and Rivers State . Its capital is Yenagoa . The four main languages spoken are Izon, Nembe, Epie-Atissa, and Ogbia . Like the rest of Nigeria, English is the official language. The state was formed in 1996 from part of Rivers State and is thus one of the newest states of the Nigerian federation THE THREE MAJOR CULTURAL FESTIVALS IN BAYELSA The rich cultural herit...
Read more

New Visa rule on Air France and KLM from 1st January 2021

Image
  Citizens of certain nationalities including Nigerians and Ghanaians who hold a British visa, long stay visa or British residence permit and who are travelling to the United Kingdom will need airport transit visa from January 1st 2021 if they transit through France and or the Netherlands. These countries are: Afghanistan Angola Bangladesh Cameron Central African Republic Democratic Republic of Congo Chad Republic of Congo Ivory coast Cuba Dominican Republic Eritrea Ethiopia Ghana Guinea Haiti Iran Iraq Mali Mauritania Nigeria Pakistan Philippine Russia(only Russians coming from Armenia, Azerbaijan, Georgia, Ukraine, Belarus, Moldova, Turkey or Egypt)  Senegal Syria Palestinians with refugee travel documents Sierra Leone Somalia Sudan and South Sudan Sri Lanka Exceptions: Citizens of the above mentioned countries holding a visa or residence permit in addition to the UK visa/residence permit from Canada, Japan, the USA or European countries are allowed to transit through France...
Read more

6 POLITICAL ZONES IN NIGERIA

Image
1. NORTH CENTRAL- (7 States) Niger, Kogi, Benue, Plateau, Nassarawa, Kwara and FCT. 2. NORTH EAST- (6 States) Bauchi, Borno, Taraba, Adamawa, Gombe and Yobe. 3. NORTH WEST- (7 States) Zamfara, Sokoto, Kaduna, Kebbi, Katsina, Kano and Jigawa. 4. SOUTH EAST- (5 States) Enugu, Imo, Ebonyi, Abia and Anambra 5. SOUTH SOUTH – (6 States) Bayelsa, Akwa Ibom, Edo, Rivers, Cross River and Delta. 6. SOUTH WEST- (6 States) Oyo, Ekiti, Osun, Ondo, Lagos and Ogun.b
Read more

Singapore Airline crew get Covid -19 vaccine

Image
                                                   Photo credit: gettyimages Singapore Airlines plans to offer the vaccines to pilots, flight attendants, gate agents and anyone whose job requires public  contact. Appreciating the Singapore Government, CEO Goh Choon Phong expressed gratitude to the Government for making the aviation industry a major priority in the provision of vaccines. When the crew are vaccinated, they are subjected to fewer coronavirus related security checks. 5,200 SIA employees have already signed up to get vaccinated , according to the Airline. Like, share, comment and subscribe
Read more

INSTANBUL AIRPORT ATTACK

Image
                                    INSTABUL AIRPORT ATTACK  Twin explosion at the eleventh busiest airport in the world Istanbul Turkey. Ataturk airport is the third largest airport in Europe. It is one of the most secured airport. Its been declared that at least 28 people have been killed and dozens injured by the blast. At least 60 people have been confirmed injured. blasts shows vulnerabilities of soft attack. Security was in place as the attackers did not gain access into the airport. 2 people blew themselves up at the Ataturk airport. No claim of responsibility yet.
Read more

FOCUS ON ADAMAWA STATE CULTURE AND TOURISM

Image
                ADAMAWA STATE CULTURE AND TOURISM                                                        ADAMAWA STATE MAP                                  ADAMAWA - THE LAND OF BEAUTY Adamawa State is essentially a picturesque mountainous land transversed by river valleys of Benue, Gongola and Yedsarem. The valleys of Cameroun, Mandara and Adamawa mountains form part this undulating landscape. Crops such as maize, rice, millet, sugar cane, cotton, groundnut, gum arabic, guinea corn, tea and...
Read more

FESTIVALS IN NIGERIA

                                         The Osun Oshogbo Festival         The early history of the Oshogbo people is founded on mythical and spiritual beliefs, along the lines of the traditions of the Yoruba people. The Osun river goddess is credited with the founding and establishment of Oshogbo town. Some describe her as the Oso-Igbo, the queen and original founder of Oshogbo town; thus, the Osun Oshogbo festival, which has been celebrated for about six hundred centuries, was built around the relationship between the river goddess Osun and this first Monarch of Oshogbo kingdom. Oba Gbadewolu Laroye. A look into history reveals that most of the age-long culture heritage of the founding fathers of Africans has gone into extinction with the comin...
Read more

Nigerian visa now issued within 48hrs!

Image
The Government of the Federal Republic of Nigeria has given directives that all visa application should be treated and issued within 48hrs. Applicants are to visit the consulate office in the country they reside. Travelers can also obtain visa on arrival. For more info: Website: www.immigration.gov.ng Tourist / Visitor Visa: Passport valid for at least 6 months Completed visa application form Two recent passport size photographs A Letter of Invitation from a company/host in Nigeria accepting immigration responsibility Visitors/Tourists are required to show evidence of sufficient funds Nigeria Immigration Service Visa Payment Receipt and Visa Acknowledgement Receipt Business Visa: While a-f above apply, self sponsored business men may not require a Letter of Invitation but will be required to show evidence of sufficient funds Temporary Work Permit (TWP): Passport with at least 6 months validity...
Read more