EFFECT OF JOB SATISFACTION ON CUSTOMER SERVICE

A staff that is not experiencing job satisfaction will NEVER render quality customer service.

CAUSES OF JOB DISSATISFACTION

Boredom

  • Company policy
  • Supervision
  • Relationship with supervisors
  • Work condition
  • Salary
  • Relationship with peers
  • Personal life
  • Relationship with subordinates
  • Status
  • Security
The hospitality industry should make cautious effort to ensure Staff get job satisfaction.
 
Tips for employee satisfaction
  • Recognition
  • Work itself
  • Responsibility
  • Advancement
  • Growth.
Reference: HBR 10 must read on managing people.

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