Hospitality - travel - Tourism

Tips on rendering good customer service. Experiences i have had as related to customer service, in some places like hotels, restaurant etc was quite heartbreaking Having chats with business owners especially the service based industry, you hear all sorts of complains from low patronage to delays in salaries or no cash at all to pay and before you know it, the business is closed, disheartening i must say. Its time investors especially those in the hospitality industry take staff training seriously and make it a priority. We have to understand that, most customers who come to the hotel or restaurant do not even get to see you. Your staff represents you and the company and what ever they potray is what the customer holds on to. Tips on rendering good customer service: 1. Educate your staff on what you or your company stands for. Let them know why you decided to render a particular service. 2. Ensure your staff gets trained before attending to guest. 3. Make sure you have your

                           ABIA STATE CULTURE AND TOURISM                                                           Abia State, Nigeria is a state in southeastern Nigeria created in 1991 from part of Imo State. The citizens are predominantly Igbo. The capital is Umuahia, although the major commercial city is Aba, formerly a British colonial government outpost. Arochukwu is the third largest city. Abia is sometimes referred to as "the Japan of Africa" due to its numerous factories.  Abia State was carved out of Imo State on 27th August, 1991 during the Ibrahim Babangida military regime.  The name "Abia" is an acronym from the first letters of the four groups of people: Aba, Bende, Isuikwuato and Afikpo, (with the creation of Ebonyi state Afikpo ceased to be part of Abia State) that constitute the state.  The Area known as Abia State was part of the then East Central State created by the Military Government of General Gowon on May 27th, 1967.  On 3rd Febru

                                    NIGERIA Nigeria Country in West Africa Nigeria, an African country on the Gulf of Guinea, is known for its natural landmarks and wildlife reserves. Safari destinations such as Cross River National Park and Yankari National Park showcase waterfalls, dense rainforest, savanna and rare primate habitats. One of its most recognizable sites is Zuma Rock, a 725m-tall monolith outside the capital of Abuja that’s pictured on the national currency. Capital : Abuja                                                                                        President : Muhammadu Buhari                                                                                         Population : 173.6 million (2013) World Bank                                                                                        Currency : Nigerian naira President : Muhammadu Buhari STATE                           Abia State CAPITAL Umua

EFFECT OF JOB SATISFACTION ON CUSTOMER SERVICE A staff that is not experiencing job satisfaction will NEVER render quality customer service. CAUSES OF JOB DISSATISFACTION Company policy Supervision Relationship with supervisors Work condition Salary Relationship with peers Personal life Relationship with subordinates Status Security The hospitality industry should make cautious effort to ensure Staff get job satisfaction.   Tips for employee satisfaction Recognition Work itself Responsibility Advancement Growth. Reference: HBR 10 must read on managing people.

Tips For good customer service . Customer service is the assistance and advice provided by a company to those people who buy or use its products or services. The level of service rendered to guest is what determines the revenue of any aspect business in the hospitality industry. Tips: 1. Customer service starts with the first person the guest comes in contact with 2. Guest satisfaction should be number one priority 3. All guest should be pampered 4. Treat all guest complains with urgency 5. Avoid all forms of over familiarity with guest.