Hospitality - travel - Tourism

                                    NIGERIA Nigeria Country in West Africa Nigeria, an African country on the Gulf of Guinea, is known for its natural landmarks and wildlife reserves. Safari destinations such as Cross River National Park and Yankari National Park showcase waterfalls, dense rainforest, savanna and rare primate habitats. One of its most recognizable sites is Zuma Rock, a 725m-tall monolith outside the capital of Abuja that’s pictured on the national currency. Capital : Abuja                                                                                        President : Muhammadu Buhari                                                                                         Population : 173.6 million (2013) World Bank                                                                                        Currency : Nigerian naira President : Muhammadu Buhari STATE                           Abia State CAPITAL Umua

EFFECT OF JOB SATISFACTION ON CUSTOMER SERVICE A staff that is not experiencing job satisfaction will NEVER render quality customer service. CAUSES OF JOB DISSATISFACTION Company policy Supervision Relationship with supervisors Work condition Salary Relationship with peers Personal life Relationship with subordinates Status Security The hospitality industry should make cautious effort to ensure Staff get job satisfaction.   Tips for employee satisfaction Recognition Work itself Responsibility Advancement Growth. Reference: HBR 10 must read on managing people.

Tips For good customer service . Customer service is the assistance and advice provided by a company to those people who buy or use its products or services. The level of service rendered to guest is what determines the revenue of any aspect business in the hospitality industry. Tips: 1. Customer service starts with the first person the guest comes in contact with 2. Guest satisfaction should be number one priority 3. All guest should be pampered 4. Treat all guest complains with urgency 5. Avoid all forms of over familiarity with guest.