What to expect from a 3* hotel

                                     Photo credit: Star hotel Chiang Mia

At this level, hotels are usually of a size to support higher staffing levels, and a significantly greater quality and range of facilities than at the lower star classifications. Reception and the other public rooms will be more spacious and the restaurant will normally also cater for nonresidents. All bedrooms will have fully en suite bath and shower rooms and offer a good standard of comfort and equipment, such as a hair dryer, direct dial telephone, toiletries in the bathroom. Some room service can be expected, and some provision for business travelers.

• Reception opened 14 hours, accessible by phone 24 hours from inside and outside, bilingual staff (e.g. German/English)
• Three piece suite at the reception, luggage service
• Beverage offer in the room
• Telephone in the room
• Internet access in the room or in the public area
• Heating facility in the bathroom, hair-dryer, cleansing tissue
• Dressing mirror, place to put the luggage/suitcase
• Sewing kit, shoe polish utensils, laundry and ironing service
• Additional pillow and additional blanket on demand
• Systematic complaint management system

Credit:Research Department of the Caribbean Tourism Organization 2002

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