Ways to ensure return visit to your hotel

Image result for picture of a returning guest in a hotel

Your hotel should always have a feel of being home away from home.
Here are some suggested tips to enjoy repeat visit from your guest:

1. In your hotel, make sure good customer service starts from the gate.
2. Front office staff must be neat, well dressed/groomed and MUST be PLEASANT
3. Guest check in time should be as short as possible
4. Linens, trash can, refrigerator, washroom etc MUST be sparkling.
5. All unseen corners should be cleaned daily.
6. Food and beverage department must be deliberate in ensuring tasty meals are served.
7. Room service time should be as short as possible.
8. Empathy can NEVER be over emphasized
9. Follow up on your feedback forms to guide you on areas to improve on.

Comments

Post a Comment

Popular posts from this blog

How to Determine the Ideal Staff to Guest Ratio

Image
  How to Determine the Ideal Staff-to-Guest Ratio in Hotel Operations One of the most important decisions in hotel management is determining how many employees are needed to serve guests effectively . Too few employees can lead to long waiting times, poor service, employee burnout, guest complaints and declining reviews. On the other hand, too many employees can significantly increase labour costs and reduce profitability. So, how does a hotel determine the right staff-to-guest ratio? The answer is that there is no single ratio that works for every hotel . The ideal staffing level depends on the type of property, number of rooms, occupancy, service level, facilities, operating hours and guest expectations. The goal is not simply to have more staff. The goal is to have the right number of competent staff, in the right department, at the right time. What Is the Staff-to-Guest Ratio? The staff-to-guest ratio is a measure of the number of employees available to serve a particular numbe...
Read more

How to Increase Hotel Revenue: Smart Strategies for Sustainable Growth

Image
  How to Increase Hotel Revenue: Smart Strategies for Sustainable Growth The hotel business is no longer simply about filling rooms. In today’s competitive hospitality industry, successful hotels must find multiple ways to generate revenue while delivering memorable guest experiences. Whether you operate a small boutique hotel, a luxury property, a business hotel, or a resort, increasing revenue requires a combination of smart pricing, excellent service, effective marketing, and creative revenue streams. 1. Optimise Your Room Pricing One of the easiest ways to improve hotel revenue is to review your pricing strategy regularly. Hotel rates should reflect demand, seasonality, local events, weekends, holidays, and your competitors’ pricing. Consider introducing dynamic pricing , where room rates increase during periods of high demand and become more competitive during quieter periods. Instead of maintaining the same price throughout the year, create different rates for: Weekdays and w...
Read more

Why It Pays to Book With a Travel Agent

Why It Pays to Book With a Travel Agent Booking a trip often proves to be an extremely stressful, grueling undertaking. You can spend hours online searching for deals on flights and hotels, bouncing from one website to another in pursuit of the perfect price. This kind of process is often headache-inducing: Approximately 20 percent of more than 2,000 travelers worldwide said it took them more than five hours to search and book travel online, according to a recent survey by the I.B.M. Institute for Business Value . To avoid the hassle, some consumers are turning to travel agents. After suffering for years, the travel-agent industry is now experiencing substantial growth. Nearly 1 in 3 leisure agencies is hiring, according to PhoCusWright, a travel research firm. And the American Society of Travel Agents reports that 57 percent of independent agents saw an increase in business in 2011. Faced with countless choices for flights, hotels, car rental, and tours, some consumers are dumpin...
Read more

SHANGHAI DISNEY LAND NOW OPEN

Image
            Shanghai Disneyland Shanghai Disney Resort is a themed resort in Pudong, Shanghai, China. It is the first Disney park resort in mainland China and the second in Greater China, after the Hong Kong Disneyland Resort. The resort opened on June 16, 2016 After more than a decade of negotiations, five years of construction and weeks of testing, Shanghai Disneyland opened its doors to the general public on Thursday. Musical festivities kicked off the opening, including a custom arrangement of "Let it Go" by pianist Lang Lang, the debut of the song "Ignite the Dreamer Within," written especially for the grand opening, as well as "Once Upon a Dream," "Heigh Ho" and "Some Day My Prince will Come," all performed by the Shanghai Symphony, and conducted by "Crouching Tiger, Hidden Dragon" composer Tan Dun. Analysts expect Shanghai Disneyland to become the world's most-visi...
Read more

How Much Can You Really Earn from Airbnb in Nigeria?

Image
  How Much Can You Really Earn from Airbnb? The dream of earning passive income from short-term rentals has inspired thousands of property owners around the world to list their homes on Airbnb. In Nigeria and many other countries, Airbnb has transformed ordinary apartments, vacation homes, and even spare rooms into profitable income-generating assets. But the big question remains: How much can you really earn from Airbnb? The answer depends on several factors, including your location, the quality of your property, pricing strategy, occupancy rate, guest experience, and operating costs. While some hosts make only enough to cover their mortgage, others generate substantial monthly profits that exceed traditional long-term rental income. Understanding Airbnb Income Unlike conventional rental properties where tenants pay a fixed monthly rent, Airbnb earnings fluctuate based on demand and booking frequency. Your earnings are determined by: Nightly room rate Number of nights booked Seaso...
Read more

FOCUS ON ADAMAWA STATE CULTURE AND TOURISM

Image
                ADAMAWA STATE CULTURE AND TOURISM                                                        ADAMAWA STATE MAP                                  ADAMAWA - THE LAND OF BEAUTY Adamawa State is essentially a picturesque mountainous land transversed by river valleys of Benue, Gongola and Yedsarem. The valleys of Cameroun, Mandara and Adamawa mountains form part this undulating landscape. Crops such as maize, rice, millet, sugar cane, cotton, groundnut, gum arabic, guinea corn, tea and...
Read more

FOCUS ON ENUGU STATE CULTURE AND TOURISM

Image
FOCUS ON ENUGU STATE CULTURE AND TOURISM                COAL CITY STATE Enugu, usually referred to as Enugu State to distinguish it from the city of Enugu, is a state in southeastern Nigeria. Its capital is Enugu, from which the state – created in 1991 from the old Anambra State – derives its name. Wikipedia Founded : August 27, 1991 Area : 7,161 km² Area code : 042   Cities & Towns Other important cities and towns include Nsukka, OjiRiver, Awgu, Nkanu, Ezza, OgboduAba, Lejja, Amaokwe, Umana, Achi, Opi, lnyi and Ngwo, Nenwe and Oduma etc. [tab:Attractions] Nike Lake Resort Situated on the banks of the Nike Lake in Nike town, a short 15 minutes drive from the local airport and only 10 minutes from Enugu metropolis, Nike lake resort is an ideal spot for leisure, picnicking, weddings, private parties and banquets. The resort is managed by the famous African...
Read more

Weekend Getaways Around Owerri You Should Experience

Image
  Weekend Getaways Around Owerri You Should Experience Life can become overwhelming with work schedules, traffic, endless phone calls, and daily responsibilities. Sometimes, all you need is a refreshing weekend away to recharge your mind, body, and spirit. Fortunately, Owerri, the vibrant capital of Imo State, is surrounded by beautiful destinations that offer relaxation, adventure, culture, and unforgettable experiences. Whether you're planning a romantic escape, a family outing, or a solo retreat, here are some weekend getaways around Owerri worth adding to your travel bucket list. 1. Oguta Lake – A Natural Wonder Just about 45 minutes from Owerri lies the breathtaking Oguta Lake, the largest natural lake in southeastern Nigeria. Famous for the mysterious meeting point where the blue waters of the lake flow alongside the muddy waters of the Urashi River without immediately mixing, this destination is both fascinating and serene. Visitors can enjoy: Boat cruises Waterfront relaxat...
Read more

Tiv culture....!

Image
Marriage in Tiv land Tiv (sometimes pronounced as Tivi) is an ethno-linguistic group or nation in West Africa. They number approximately thirteen million two hundred thousand individuals in Nigeria and Cameroon. In Nigeria, most speakers are found in Benue, Nasarawa and Taraba . Tiv marriage forms can be seen through four basic phases. 1.The earliest was yamshe, marriage by exchange: a man who needed a wife located another man who had the same need.   2.They then exchanged their sisters or daughters as wives. Next, there was the kwase-ngohol / tsuen / k ô run, marriage by capture. This was divided into two. -There was, first, the forceful snatching of a wife from her husband that in Akiga ’ s words   was usually done by some “ scoundrel[s] ” who could fall on a travelling couple and take the wife and sometimes, even harass her husband. This form of marriage, by which the Tiv themselves lost many of their women during their mi...
Read more