Ways to ensure return visit to your hotel

Image result for picture of a returning guest in a hotel

Your hotel should always have a feel of being home away from home.
Here are some suggested tips to enjoy repeat visit from your guest:

1. In your hotel, make sure good customer service starts from the gate.
2. Front office staff must be neat, well dressed/groomed and MUST be PLEASANT
3. Guest check in time should be as short as possible
4. Linens, trash can, refrigerator, washroom etc MUST be sparkling.
5. All unseen corners should be cleaned daily.
6. Food and beverage department must be deliberate in ensuring tasty meals are served.
7. Room service time should be as short as possible.
8. Empathy can NEVER be over emphasized
9. Follow up on your feedback forms to guide you on areas to improve on.

Comments

Post a Comment

Popular posts from this blog

Why the Oguta Lake Deserves to Be Nigeria's Top Tourist Destination

Image
  Why the Oguta Lake Deserves to Be Nigeria's Top Tourist Destination Nigeria is blessed with breathtaking natural attractions, yet many remain hidden from both local and international travellers. Among these treasures is Oguta Lake in Imo State  a spectacular freshwater lake with immense tourism, cultural, and economic potential. Despite its beauty and historical significance, Oguta Lake has yet to receive the recognition it deserves. It is time for Nigeria to place Oguta Lake at the forefront of its tourism agenda. A Natural Wonder Like No Other Oguta Lake is the largest natural lake in South-Eastern Nigeria and one of the country's most fascinating freshwater bodies. Surrounded by lush vegetation and peaceful communities, the lake offers visitors a serene escape from the bustle of city life. One of its most intriguing features is its connection with the Orashi River , creating a unique aquatic ecosystem that has attracted visitors for generations. The calm waters, scenic s...
Read more

The Complete Beginner's Guide to AI for Hotel Owners

Image
  The Complete Beginner's Guide to AI for Hotel Owners How Artificial Intelligence is Transforming Hospitality One Guest at a Time The hospitality industry is changing faster than ever before. Today's guests expect personalized experiences, instant responses, seamless bookings, and exceptional service. To meet these growing expectations while remaining profitable, hotels around the world are embracing one powerful tool: Artificial Intelligence (AI). If you've heard about AI but assumed it was only for large hotel chains with massive budgets, think again. AI is becoming increasingly affordable and accessible for independent hotels, boutique properties, serviced apartments, and guest houses. This beginner's guide explains what AI is, how it works in the hotel industry, and how you can start using it even if you're not tech-savvy. What Is Artificial Intelligence? Artificial Intelligence (AI) refers to computer systems that can perform tasks that typically require human...
Read more

URGENT UPDATE: Hong Kong Transit for Nigerian Passport Holders on Ethiopian Airlines

Image
URGENT UPDATE: Hong Kong Transit for Nigerian Passport Holders on Ethiopian Airlines If you're a Nigerian passport holder planning to travel with Ethiopian Airlines through Hong Kong International Airport (HKG) , this is an important update you should read before booking your flight. Recent enquiries from travellers have highlighted concerns about transit requirements through Hong Kong, particularly for passengers connecting to onward international destinations. What You Need to Know If your journey involves remaining within the international transit area of Hong Kong International Airport and you have a confirmed onward ticket , you can generally transit without entering Hong Kong. However, eligibility depends on your itinerary and airline arrangements. If you need to pass through Hong Kong immigration for example, to collect and re-check baggage, change airports, or because your connection requires landside entry you may need to obtain the appropriate visa or entry permit befo...
Read more

About Oguta and Orashi river in Imo state

One of such wonders is hiding in  Nigeria , in Imo  state, within the rainforests of the  Niger-Delta . In Imo State, there are two angry rivers flow side-by-side without ever coming together, namely Oguta Lake and Orashi river. Water flows into it mainly from the Njaba river and to a lesser degree, the  Uju ,  Awbana  and  Urashi   rivers. It is two of these rivers that flow side-by-side, parallel to each other, without ever coming together. Oguta Lake is a lean finger lake formed by the damming of the lower Njaba river, it is the largest natural lake, it is popularly known as Ogbuide while Orashi is a river of the lower Niger River basin, and a tributary of Oguta Lake and they are both in Imo State, Southeastern Nigeria The Mystery behind Orashi and Ogbuide: 2 Igbo Rivers that cannot come together no matter how you try. However the Lake Consist of two very angry rivers, called Orashi and Ogbuide. The two rivers can never mix no matter how you t...
Read more

Using AI to Create Better Airbnb Listings: Boost Bookings & Maximize Revenue

Image
  Using AI to Create Better Airbnb Listings: Boost Bookings & Maximize Revenue In today's competitive short-term rental market, having a beautiful property is no longer enough. Thousands of Airbnb listings compete for the attention of travelers every day, and the difference between a fully booked calendar and an empty one often comes down to how well your listing is presented. Artificial Intelligence (AI) has become a game-changer for Airbnb hosts. From writing compelling property descriptions to optimizing pricing and improving guest communication, AI can help hosts attract more bookings while saving valuable time. If you're still writing your listings manually or struggling to stand out, this guide will show you how AI can transform your Airbnb business. Why Your Airbnb Listing Matters Your listing is your digital storefront. It is often the first impression a guest has of your property. A great listing should: Grab attention immediately. Clearly communicate what makes yo...
Read more

How to Sell Culture to Local and International Markets

Image
  How to Sell Culture to Local and International Markets Culture is one of the most valuable assets a nation possesses. It is more than colorful attire, traditional dances, local cuisine, or historical monuments it is the identity, history, values, creativity, and stories of a people. In today's global economy, culture has become a powerful economic resource capable of attracting tourists, creating jobs, boosting exports, and strengthening national identity. Countries like Japan, South Korea, Italy, India, and Morocco have successfully transformed their cultural heritage into globally recognized brands. Nigerian culture possesses the same potential. From our vibrant festivals and fashion to our music, cuisine, languages, arts, and hospitality, there is an enormous opportunity to package and market our cultural heritage both at home and abroad. The question is no longer whether culture can be sold—it is how it should be presented to the world. Why Culture Is a Powerful Product Mod...
Read more

The Untold Story of the Orashi River: Nigeria's Hidden Waterway

Image
  The Untold Story of the Orashi River: Nigeria's Hidden Waterway When people talk about Nigeria's great rivers, the Niger and Benue often dominate the conversation. Yet, quietly winding through forests, wetlands, fishing communities, and oil-producing regions lies one of the country's most fascinating waterways—the Orashi River . Often overlooked by tourists, historians, and even many Nigerians, the Orashi River is far more than a body of water. It is a living corridor of culture, commerce, biodiversity, and untapped economic potential. For centuries, it has sustained communities, connected kingdoms, and served as a natural highway long before modern roads existed. A River with Ancient Roots The Orashi River, also known as Urashi or Ulasi , originates from the rocky highlands of Dikenafai in Imo State before flowing through parts of Imo, Anambra, Rivers, and Bayelsa States. Stretching for approximately 205 kilometres , it eventually reaches the Atlantic through the Niger ...
Read more

FOCUS ON BAYELSA STATE CULTURE AND TOURISM

Image
                                             FOCUS ON BAYELSA STATE CULTURE AND TOURISM                   " The Pride Of The Nation"                                 Bayelsa is a state in southern Nigeria in the core Niger Delta region, between Delta State and Rivers State . Its capital is Yenagoa . The four main languages spoken are Izon, Nembe, Epie-Atissa, and Ogbia . Like the rest of Nigeria, English is the official language. The state was formed in 1996 from part of Rivers State and is thus one of the newest states of the Nigerian federation THE THREE MAJOR CULTURAL FESTIVALS IN BAYELSA The rich cultural herit...
Read more

FOCUS ON AKWA IBOM CULTURE AND TOURISM

Image
FOCUS ON AKWA IBOM CULTURE AND TOURISM Akwa Ibom is a state in Nigeria . It is located in the coastal southern part of the country, lying between latitudes 4°32′N and 5°33′N, and longitudes 7°25′E and 8°25′E. The state is bordered on the east by Cross River State , on the west by Rivers State and Abia State , and on the south by the Atlantic Ocean and the southernmost tip of Cross River State. Akwa Ibom is one of Nigeria’s 36 states, with a population of over 5 million people and more than 10 million people in diaspora. It was created in 1987 from the former Cross River State and is currently the highest oil- and gas-producing state in the country. The state’s capital is Uyo , with over 500,000 inhabitants. Akwa Ibom has an airport ( Akwa Ibom International Airport ) and two major seaports on the Atlantic Ocean with a proposed construction of a world-class seaport Ibaka Seaport at Oron. The state also boasts of a 30,000-seater ultramodern sports complex . Akwa Ibom state is...
Read more

Interior Design Ideas for Airbnb: How to Create a Space Guests Love and Remember

Image
  Interior Design Ideas for Airbnb: How to Create a Space Guests Love and Remember The success of an Airbnb property goes far beyond having a comfortable bed and a good location. Today's travelers are looking for memorable experiences, and your interior design plays a significant role in shaping those experiences. A beautifully designed Airbnb not only attracts more bookings but also encourages positive reviews, repeat guests, and the ability to charge premium rates. Whether you're launching your first Airbnb or upgrading an existing property, thoughtful interior design can become your greatest competitive advantage. Why Interior Design Matters Guests often decide whether to book your property within seconds of viewing your listing. High-quality photography combined with an attractive interior creates an immediate emotional connection. A well-designed Airbnb can: Increase occupancy rates Command higher nightly prices Generate better guest reviews Encourage repeat bookings Reduc...
Read more