Ways to ensure return visit to your hotel

Image result for picture of a returning guest in a hotel

Your hotel should always have a feel of being home away from home.
Here are some suggested tips to enjoy repeat visit from your guest:

1. In your hotel, make sure good customer service starts from the gate.
2. Front office staff must be neat, well dressed/groomed and MUST be PLEASANT
3. Guest check in time should be as short as possible
4. Linens, trash can, refrigerator, washroom etc MUST be sparkling.
5. All unseen corners should be cleaned daily.
6. Food and beverage department must be deliberate in ensuring tasty meals are served.
7. Room service time should be as short as possible.
8. Empathy can NEVER be over emphasized
9. Follow up on your feedback forms to guide you on areas to improve on.

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