Ways to ensure return visit to your hotel

Image result for picture of a returning guest in a hotel

Your hotel should always have a feel of being home away from home.
Here are some suggested tips to enjoy repeat visit from your guest:

1. In your hotel, make sure good customer service starts from the gate.
2. Front office staff must be neat, well dressed/groomed and MUST be PLEASANT
3. Guest check in time should be as short as possible
4. Linens, trash can, refrigerator, washroom etc MUST be sparkling.
5. All unseen corners should be cleaned daily.
6. Food and beverage department must be deliberate in ensuring tasty meals are served.
7. Room service time should be as short as possible.
8. Empathy can NEVER be over emphasized
9. Follow up on your feedback forms to guide you on areas to improve on.

Comments

Post a Comment

Popular posts from this blog

Interior Design Ideas for Airbnb: How to Create a Space Guests Love and Remember

Image
  Interior Design Ideas for Airbnb: How to Create a Space Guests Love and Remember The success of an Airbnb property goes far beyond having a comfortable bed and a good location. Today's travelers are looking for memorable experiences, and your interior design plays a significant role in shaping those experiences. A beautifully designed Airbnb not only attracts more bookings but also encourages positive reviews, repeat guests, and the ability to charge premium rates. Whether you're launching your first Airbnb or upgrading an existing property, thoughtful interior design can become your greatest competitive advantage. Why Interior Design Matters Guests often decide whether to book your property within seconds of viewing your listing. High-quality photography combined with an attractive interior creates an immediate emotional connection. A well-designed Airbnb can: Increase occupancy rates Command higher nightly prices Generate better guest reviews Encourage repeat bookings Reduc...
Read more

TRAVEL INFO FOR THE SUMMER HOLIDAYS

Image
EMIRATE AIRLINES - BAGGAGE INFO Emirates has one of the world’s most generous baggage policies. When flying with Emirates you can enjoy the following checked baggage allowances: Weight concept 30kg in Economy Class 40kg in Business Class 50kg in First Class For tickets issued on or after 15th November 2014 Individual items with total dimensions (length + width + height) exceeding 300cm (118 inches) cannot be transported as checked baggage, and must be sent as cargo or freight. There are no exceptions to this rule. For tickets issued prior to 15th November 2014 Items beyond 300cm (118 inches) and up to 400cm (157 inches) in length may be accepted in exceptional cases. Please contact your  local Emirates office  for details at least seven working days prior to travelling with such items. Items exceeding this limit must be referred to  Emirates SkyCargo (Opens an external website in a new tab) . If the free baggage allowance is exceeded, normal excess cha...
Read more

Why It Pays to Book With a Travel Agent

Why It Pays to Book With a Travel Agent Booking a trip often proves to be an extremely stressful, grueling undertaking. You can spend hours online searching for deals on flights and hotels, bouncing from one website to another in pursuit of the perfect price. This kind of process is often headache-inducing: Approximately 20 percent of more than 2,000 travelers worldwide said it took them more than five hours to search and book travel online, according to a recent survey by the I.B.M. Institute for Business Value . To avoid the hassle, some consumers are turning to travel agents. After suffering for years, the travel-agent industry is now experiencing substantial growth. Nearly 1 in 3 leisure agencies is hiring, according to PhoCusWright, a travel research firm. And the American Society of Travel Agents reports that 57 percent of independent agents saw an increase in business in 2011. Faced with countless choices for flights, hotels, car rental, and tours, some consumers are dumpin...
Read more

FOCUS ON AKWA IBOM CULTURE AND TOURISM

Image
FOCUS ON AKWA IBOM CULTURE AND TOURISM Akwa Ibom is a state in Nigeria . It is located in the coastal southern part of the country, lying between latitudes 4°32′N and 5°33′N, and longitudes 7°25′E and 8°25′E. The state is bordered on the east by Cross River State , on the west by Rivers State and Abia State , and on the south by the Atlantic Ocean and the southernmost tip of Cross River State. Akwa Ibom is one of Nigeria’s 36 states, with a population of over 5 million people and more than 10 million people in diaspora. It was created in 1987 from the former Cross River State and is currently the highest oil- and gas-producing state in the country. The state’s capital is Uyo , with over 500,000 inhabitants. Akwa Ibom has an airport ( Akwa Ibom International Airport ) and two major seaports on the Atlantic Ocean with a proposed construction of a world-class seaport Ibaka Seaport at Oron. The state also boasts of a 30,000-seater ultramodern sports complex . Akwa Ibom state is...
Read more

FOCUS ON ENUGU STATE CULTURE AND TOURISM

Image
FOCUS ON ENUGU STATE CULTURE AND TOURISM                COAL CITY STATE Enugu, usually referred to as Enugu State to distinguish it from the city of Enugu, is a state in southeastern Nigeria. Its capital is Enugu, from which the state – created in 1991 from the old Anambra State – derives its name. Wikipedia Founded : August 27, 1991 Area : 7,161 km² Area code : 042   Cities & Towns Other important cities and towns include Nsukka, OjiRiver, Awgu, Nkanu, Ezza, OgboduAba, Lejja, Amaokwe, Umana, Achi, Opi, lnyi and Ngwo, Nenwe and Oduma etc. [tab:Attractions] Nike Lake Resort Situated on the banks of the Nike Lake in Nike town, a short 15 minutes drive from the local airport and only 10 minutes from Enugu metropolis, Nike lake resort is an ideal spot for leisure, picnicking, weddings, private parties and banquets. The resort is managed by the famous African...
Read more

EMIRATES SKY CARGO HAS LAUNCHED A WEEKLY FREIGHT SERVICE TO THE FAR EAST

Image
EMIRATES SKY CARGO HAS LAUNCHED A WEEKLY FREIGHT SERVICE TO THE FAR EAST    EMIRATE SKYCARGO FROM HONG KONG TO DUBAI VIA INDIA FROM JUNE 1, 2016 Emirates Sky Cargo is strengthening its footprint in the Far East and Indian subcontinent. It launched a weekly freighter service from Hong Kong to Dubai via India from June 1. This move is to tap into the increasing cargo movements between Hong Kong, the world's top cargo hub and Delhi, India's busiest cargo hub. Goods exported from Hong Kong to India include pharmaceutical raw materials, electronics and machinery. From Delhi, include leather goods, garments, pharmaceuticals and perishables.
Read more

HOTELS FROM 90POUNDS IN LONDON

Image
                                                     LONDON HOTELS NATIONWIDE--10 JUNE, 2016--To mark Queen Elizabeth's 90th birthday this weekend, Thistle Hotels has just launched a 4-day sale with prices on 9000 room nights at properties across London cut to £90  <!--more--> Rates include full English breakfast and are available at hotels in central locations such as Trafalgar Square, Hyde Park, Bloomsbury, Kensington and Euston. The £90 rate is available seven days a week until 30 June, 2017. You may need to be flexible with dates to get the lowest prices. We expect weekend dates to sell out quickly. Tags : Travelzoo
Read more

URGENT UPDATE: Hong Kong Transit for Nigerian Passport Holders on Ethiopian Airlines

Image
URGENT UPDATE: Hong Kong Transit for Nigerian Passport Holders on Ethiopian Airlines If you're a Nigerian passport holder planning to travel with Ethiopian Airlines through Hong Kong International Airport (HKG) , this is an important update you should read before booking your flight. Recent enquiries from travellers have highlighted concerns about transit requirements through Hong Kong, particularly for passengers connecting to onward international destinations. What You Need to Know If your journey involves remaining within the international transit area of Hong Kong International Airport and you have a confirmed onward ticket , you can generally transit without entering Hong Kong. However, eligibility depends on your itinerary and airline arrangements. If you need to pass through Hong Kong immigration for example, to collect and re-check baggage, change airports, or because your connection requires landside entry you may need to obtain the appropriate visa or entry permit befo...
Read more

United Airlines cancels Houston-to-Nigeria route, its only flight to Africa

Image
United Airlines cancels Houston-to-Nigeria route, its only flight to Africa                                            United Airlines says it’s shutting down the Houston-to-Nigeria route because of weakness in the energy sector and problems in collecting money from tickets sold in Nigeria. (File Photo/The Associated Press) United Airlines will stop flying to Nigeria next month, ending the carrier’s only route to Africa because of weakness in the energy sector and difficulty in collecting money from tickets sold in that country. The daily route from Houston to Lagos had underachieved for years but was kept alive because of its importance to Texas-based customers, United Continental Holdings Inc. said in a note to employees Wednesday. The last flight will be June 30, after whi...
Read more