As a customer I should be treated nicely

                          EFFECT OF SERVICE DELIVERY ON REVENUE.

As a customer when I pay for a service or product, its expected that I am treated nicely, and of course it will lead to repeat of my patronage.

In businesses today, so much is wrong with the way customers are treated, there is this expression from the sales person that the client spending his/her money is been rendered a favor.

As business owners, most times we don't pay attention to this vital aspect of the business which has a great impact on revenue.

Its amazing that in this present day, business owners do not see the need to train theirs staff, as the excuse mostly is high turn over of staff.

Bringing it down to the hospitality and travel industry, if I visit your hotel, my expected experience is to be treated nicely for me to have a feel of being home away from home, not getting negative attitudes from the hotel staff. Now this is how it works, I am treated nicely and I repeat my patronage and also refer others, and of course reverse is the opposite.

Advice:
Training hotel staff on good customer service is COMPULSORY!



Comments

Post a Comment

Popular posts from this blog

FOCUS ON AKWA IBOM CULTURE AND TOURISM

Image
FOCUS ON AKWA IBOM CULTURE AND TOURISM Akwa Ibom is a state in Nigeria . It is located in the coastal southern part of the country, lying between latitudes 4°32′N and 5°33′N, and longitudes 7°25′E and 8°25′E. The state is bordered on the east by Cross River State , on the west by Rivers State and Abia State , and on the south by the Atlantic Ocean and the southernmost tip of Cross River State. Akwa Ibom is one of Nigeria’s 36 states, with a population of over 5 million people and more than 10 million people in diaspora. It was created in 1987 from the former Cross River State and is currently the highest oil- and gas-producing state in the country. The state’s capital is Uyo , with over 500,000 inhabitants. Akwa Ibom has an airport ( Akwa Ibom International Airport ) and two major seaports on the Atlantic Ocean with a proposed construction of a world-class seaport Ibaka Seaport at Oron. The state also boasts of a 30,000-seater ultramodern sports complex . Akwa Ibom state is
Read more

SHANGHAI DISNEY OPENING 16 JUNE 2016.

Image
Everything you need to know about Shanghai Disneyland Enchanted Storybook Castle Disney The Enchanted Storybook Castle serves as the centerpiece of Shanghai Disneyland. The Enchanted Storybook Castle serves as the centerpiece of Shanghai Disneyland. (Disney) The $5.5-billion Shanghai Disneyland set to open in June will blend a traditional Magic Kingdom-style theme park with attractions based on recent Disney and Pixar films more familiar to the Chinese audience. Lacking familiar staples such as Space Mountain , It’s a Small World and Star Tours, the China park will feature a number of firsts including a Tron roller coaster and an entire land dedicated to the Pirates of the Caribbean franchise. Disney stumbled with the launches of the under-budgeted and undersized California Adventure in 2001 and Hong Kong Disneyland in 2005. Since ground was broken in 2011, the scope and cost of the Shanghai project has continued to grow as Disney strives to bu
Read more

FOCUS ON DELTA STATE CULTURE AND TOURISM

Image
                            FOCUS ON DELTA STATE CULTURE AND TOURISM Delta or Delta State is an oil and agricultural producing state of Nigeria, situated in the region known as the South-South geo-political zone with a population of 4,098,291 (males: 2,674,306; females: 2,024,085). [3] Ngozi Okonjo-Iweala , the former Federal Minister of Finance and Coordinating of Economy and former World Bank Managing Director, is from the state. The capital city is Asaba , located at the northern end of the state, with an estimated area of 762 square kilometres (294 sq mi), while Warri is the economic nerve center of the state and also the most populated located in the southern end of the state. The state has a total land area of 16,842 square kilometres (6,503 sq mi). Delta State has scores of attractions that are simply compelling. Fascinating palaces, historic sites, monuments, birthplaces of famous people, traditional festival, crafts centres - name it - are all here. Examples
Read more

FOCUS ON CROSS RIVERS STATE CULTURE AND TOURISM

Image
            FOCUS ON CROSS RIVERS STATE CULTURE AND TOURISM Cross River State is a coastal state in South South Nigeria, named after the Cross River, which passes through the state. Located in the Niger Delta , Cross River State occupies 20,156 square kilometers. It shares boundaries with Benue State to the north, Ebonyi and Abia States to the west, to the east by Cameroon Republic and to the south by Akwa-Ibom and the Atlantic Ocean . The South-South State was created on May 27, 1967 from the former Eastern Region, Nigeria by the General Yakubu Gowon regime. Its name was changed to Cross River State in the 1976 state creation exercise by the then General Murtala Mohammed regime from South Eastern State. [2] :222 The present day Akwa Ibom State was excised from it in the state creation exercise of September 1987 by the then regime of General Ibrahim Babangida. Its capital is Calabar . Its major towns are Akamkpa , Biase , Calabar South , Ikom , Obubra , Odukpani , Ogoja
Read more

Mauritius

Image
                                                                  Mauritius, a volcanic island nation in the Indian Ocean, is known for its beaches, lagoons and reefs. The mountainous interior encompasses Black River Gorges National Park, with rainforests, waterfalls, hiking trails and native fauna like the flying fox. The capital, Port Louis, blends foreign influences and offers sites such as the Champs de Mars horse track, colonial Eureka plantation and 18th-century botanical garden. Capital : Port Louis Currency : Mauritian rupee President : Ameenah Gurib Continent : Africa Prime minister : Anerood Jugnauth Population : 1.296 million (2013) World Bank Tourist sites to visit in Mauritius 1. Le Morne.                                                                                                       Le Morne Brabant Le Morne Brabant, found in the South of the island, is a scarcely inhabited place. It is mostl
Read more

PROTEA HOTELS GROUP EXPANDING TO BOTSWANA

Image
Protea Hotels is signing agreements for the development of its first hotel in Botswana, the ninth country in Africa in which the brand will have a presence. First established in South Africa, Protea Hotels has expanded over recent years into Zambia, Nigeria, Namibia, Malawi, Uganda, Tanzania and Ghana. “This latest development reflects our ongoing commitment to doing business in Africa, and to providing the sort of quality accommodation and facilities that the market in Africa is calling for,” says Alex Kyriakidis, President and Managing Director, Middle East and Africa for Marriott International. Marriott International, the parent company of Protea Hotels, plans to open over 93 hotels – equating to 19,000 additional rooms – in the Middle East & Africa region between now and 2025. This year alone, 17 new hotels will be opened in the region, adding close to 3,000 new rooms. As regards Africa more specifically, 10 new hotels are scheduled to open during 2016, bringing an
Read more

Focus on Benue State Culture and tourism

Image
                          Focus on Benue State Culture and tourism   Benué is a state in the mid-belt region of Nigeria with a population of about 4,253,641 in 2006 census . It is inhabited predominantly by the Tiv and Idoma peoples, who speak the Tiv language and Idoma , respectively. There are other ethnic groups, including the Igede , Etulo, Abakwa, [2] Jukun , Hausa , Igbo , Akweya and Nyifon. With its capital at Makurdi , Benué is a rich agricultural region; some of the crops grown there are potatoes, cassava , soya bean , guinea corn , flax , yams , sesame , rice, and grand nuts. Benué State is named after the Benué River and was formed from the former Benue-Plateau State in 1976, along with Igala and some part of Kwara State . In 1991 some areas of Benué state (mostly Igala area), along with areas in Kwara State , were carved out to become part of the new Kogi State . Igbo people are found in the boundary areas of Ebonyi State and Enugu State in local governm
Read more

TRAVEL INFO FOR THE SUMMER HOLIDAYS

Image
EMIRATE AIRLINES - BAGGAGE INFO Emirates has one of the world’s most generous baggage policies. When flying with Emirates you can enjoy the following checked baggage allowances: Weight concept 30kg in Economy Class 40kg in Business Class 50kg in First Class For tickets issued on or after 15th November 2014 Individual items with total dimensions (length + width + height) exceeding 300cm (118 inches) cannot be transported as checked baggage, and must be sent as cargo or freight. There are no exceptions to this rule. For tickets issued prior to 15th November 2014 Items beyond 300cm (118 inches) and up to 400cm (157 inches) in length may be accepted in exceptional cases. Please contact your  local Emirates office  for details at least seven working days prior to travelling with such items. Items exceeding this limit must be referred to  Emirates SkyCargo (Opens an external website in a new tab) . If the free baggage allowance is exceeded, normal excess charges apply. Bag
Read more

Tiv culture....!

Image
Marriage in Tiv land Tiv (sometimes pronounced as Tivi) is an ethno-linguistic group or nation in West Africa. They number approximately thirteen million two hundred thousand individuals in Nigeria and Cameroon. In Nigeria, most speakers are found in Benue, Nasarawa and Taraba . Tiv marriage forms can be seen through four basic phases. 1.The earliest was yamshe, marriage by exchange: a man who needed a wife located another man who had the same need.   2.They then exchanged their sisters or daughters as wives. Next, there was the kwase-ngohol / tsuen / k ô run, marriage by capture. This was divided into two. -There was, first, the forceful snatching of a wife from her husband that in Akiga ’ s words   was usually done by some “ scoundrel[s] ” who could fall on a travelling couple and take the wife and sometimes, even harass her husband. This form of marriage, by which the Tiv themselves lost many of their women during their migration,
Read more

DELTA AIR EXPANDS SCOTLAND FLIGHTS

Image
   DELTA AIRLINE EXPANDS Two weeks after Delta Air Lines started service between Edinburgh and New York-JFK, the US airline has announced it will double its Scottish network in summer 2017 when it begins flying between Glasgow and the Big Apple. The service, which will begin on May 26th, 2017, will be the only non-stop fight between Glasgow and New York-JFK and will operate daily throughout the summer. From JFK, customers will have a choice of 60 same-day onward connections throughout the United States, including the popular cities of Los Angeles, Orlando and San Francisco. The flight will be operated in conjunction with partners Virgin Atlantic Airways and this new service adds to Virgin’s seasonal service from Glasgow to Orlando. “As a core component of our global strategy, we are eager to build our network across the UK and this new flight shows our commitment to Scotland,” said Dwight James, Delta senior vice president trans-Atlantic. “With this service, Delta will ope
Read more