As a customer I should be treated nicely

                          EFFECT OF SERVICE DELIVERY ON REVENUE.

As a customer when I pay for a service or product, its expected that I am treated nicely, and of course it will lead to repeat of my patronage.

In businesses today, so much is wrong with the way customers are treated, there is this expression from the sales person that the client spending his/her money is been rendered a favor.

As business owners, most times we don't pay attention to this vital aspect of the business which has a great impact on revenue.

Its amazing that in this present day, business owners do not see the need to train theirs staff, as the excuse mostly is high turn over of staff.

Bringing it down to the hospitality and travel industry, if I visit your hotel, my expected experience is to be treated nicely for me to have a feel of being home away from home, not getting negative attitudes from the hotel staff. Now this is how it works, I am treated nicely and I repeat my patronage and also refer others, and of course reverse is the opposite.

Advice:
Training hotel staff on good customer service is COMPULSORY!



Comments

Post a Comment

Popular posts from this blog

FOCUS ON BAYELSA STATE CULTURE AND TOURISM

Image
                                             FOCUS ON BAYELSA STATE CULTURE AND TOURISM                   " The Pride Of The Nation"                                 Bayelsa is a state in southern Nigeria in the core Niger Delta region, between Delta State and Rivers State . Its capital is Yenagoa . The four main languages spoken are Izon, Nembe, Epie-Atissa, and Ogbia . Like the rest of Nigeria, English is the official language. The state was formed in 1996 from part of Rivers State and is thus one of the newest states of the Nigerian federation THE THREE MAJOR CULTURAL FESTIVALS IN BAYELSA The rich cultural herit...
Read more

About Oguta and Orashi river in Imo state

One of such wonders is hiding in  Nigeria , in Imo  state, within the rainforests of the  Niger-Delta . In Imo State, there are two angry rivers flow side-by-side without ever coming together, namely Oguta Lake and Orashi river. Water flows into it mainly from the Njaba river and to a lesser degree, the  Uju ,  Awbana  and  Urashi   rivers. It is two of these rivers that flow side-by-side, parallel to each other, without ever coming together. Oguta Lake is a lean finger lake formed by the damming of the lower Njaba river, it is the largest natural lake, it is popularly known as Ogbuide while Orashi is a river of the lower Niger River basin, and a tributary of Oguta Lake and they are both in Imo State, Southeastern Nigeria The Mystery behind Orashi and Ogbuide: 2 Igbo Rivers that cannot come together no matter how you try. However the Lake Consist of two very angry rivers, called Orashi and Ogbuide. The two rivers can never mix no matter how you t...
Read more

FOCUS ON BAUCHI STATE CULTURE AND TOURISM

Image
FOCUS ON BAUCHI STATE CULTURE AND TOURISM Bauchi (earlier Yakoba ) is a city in northeast Nigeria , the capital of Bauchi State , of the Bauchi Local Government Area within that State, and of the traditional Bauchi Emirate . It is located on the northern edge of the Jos Plateau , at an elevation of 616 m. The city has a population of 301,284 (2012). The Local Government Area covers an area of 3,687 km 2 and had a population of 493,810 at the time of the 2006 Census. Bauchi state has a total of 55 tribal groups in which include Hausa, Fulani, Gerawa, Sayawa, Jarawa, Bolewa, Karekare, Kanuri, Fa’awa, Butawa, Warjawa, Zulawa, and Badawa as the main tribes. There are cultural similarities in the people’s language, occupational practices, festivals, dress and there is a high degree of ethnic interaction especially in marriage and economic existence. The people of Bauchi State are known for their traditional wrestling and boxing dexterity, which attracts participants even from...
Read more

ABOUT THE IGEDE CULTURE OF BENUE STATE

Image
  BRIEF HISTORY IGEDE is an ethnic group in Nigeria mostly found in Benue and Cross River state. Other IGEDE can be found in Ebonyi and Ekiti state. According to ORA tradition, the IGEDE people formally settled around Sabongida ORA in the present Owan West local government, Edo North, in the South-South region of Nigeria. This is the bone of contention that ultimately forced the IGEDE people out of their original homeland. Presently, the IGEDE natives are found in four or more states of the federation including Benue, Cross River, Ekiti, and Ebonyi states. The IGEDE nation shares common boundaries with the Idoma, Tiv in Benue state; Ukelle, Ekajuk, Yala, Ezekwe in Cross River state and the Izzisrte of Ebonyi State. IGEDE people are unique with fabulous culture and tradition, unique social norms. Their language called. IGEDE language   attract attention. IGEDE cultural attire has three colours. BLUE,WHITE and BLACK. The colours of her attire explains how Peaceful, ...
Read more

Flydubai commences flight to Congo

Image
Flydubai launches daily flight from April 15th to Kinshasa International Airport in Kinshasa, the capital of the Democratic Republic of the Congo., will operate en-route Entebbe. According to the chief executive Ghaith Al Ghaithof of flydubai, “Africa is fast emerging as one of the most important markets for the United Arab Emirates and we have seen the trade relationship going from strength to strength in recent years".
Read more

Focus on Benue State Culture and tourism

Image
                          Focus on Benue State Culture and tourism   Benué is a state in the mid-belt region of Nigeria with a population of about 4,253,641 in 2006 census . It is inhabited predominantly by the Tiv and Idoma peoples, who speak the Tiv language and Idoma , respectively. There are other ethnic groups, including the Igede , Etulo, Abakwa, [2] Jukun , Hausa , Igbo , Akweya and Nyifon. With its capital at Makurdi , Benué is a rich agricultural region; some of the crops grown there are potatoes, cassava , soya bean , guinea corn , flax , yams , sesame , rice, and grand nuts. Benué State is named after the Benué River and was formed from the former Benue-Plateau State in 1976, along with Igala and some part of Kwara State . In 1991 some areas of Benué state (mostly Igala area), along with areas in Kwara State , were carved out to be...
Read more
Image
                           ABIA STATE CULTURE AND TOURISM                                                           Abia State, Nigeria is a state in southeastern Nigeria created in 1991 from part of Imo State. The citizens are predominantly Igbo. The capital is Umuahia, although the major commercial city is Aba, formerly a British colonial government outpost. Arochukwu is the third largest city. Abia is sometimes referred to as "the Japan of Africa" due to its numerous factories.  Abia State was carved out of Imo State on 27th August, 1991 during the Ibrahim Baba...
Read more

Extra charges on Ryanair tickets...!

Image
From 1 September, passengers travelling with children under the age of 12 would have to pay for seats if they want to seat together. The cost range is between 8Pounds/8Euro and 26Pounds/26Euro per person per return flight. The airline says it had to introduce this because of the boarding issues experienced as crew members try to re-seat passengers with young children. The exact cost would depend on the seat selected. Ryanair is known to be Europe's  number one airline for families. www.ryanair.com
Read more

New Visa rule on Air France and KLM from 1st January 2021

Image
  Citizens of certain nationalities including Nigerians and Ghanaians who hold a British visa, long stay visa or British residence permit and who are travelling to the United Kingdom will need airport transit visa from January 1st 2021 if they transit through France and or the Netherlands. These countries are: Afghanistan Angola Bangladesh Cameron Central African Republic Democratic Republic of Congo Chad Republic of Congo Ivory coast Cuba Dominican Republic Eritrea Ethiopia Ghana Guinea Haiti Iran Iraq Mali Mauritania Nigeria Pakistan Philippine Russia(only Russians coming from Armenia, Azerbaijan, Georgia, Ukraine, Belarus, Moldova, Turkey or Egypt)  Senegal Syria Palestinians with refugee travel documents Sierra Leone Somalia Sudan and South Sudan Sri Lanka Exceptions: Citizens of the above mentioned countries holding a visa or residence permit in addition to the UK visa/residence permit from Canada, Japan, the USA or European countries are allowed to transit through France...
Read more

Planning a North Korea trip? Don't, says the State Dept

Planning a North Korea trip? Don't, says the State Dept Washington (CNN) - The State Department is urging any American thinking of a trip to reclusive North Korea to think again. And they're doing it in an unusually blunt and direct fashion. The agency usually issues travel warnings every six months on a variety of countries, but recent legislation now requires it to issue travel warnings about North Korea every 90 days. The department issued its first travel warning under the new law Friday and doubled down with a four-page statement that makes it clear that Americans travel to North Korea at their own peril. The State Department strongly urges U.S. citizens to avoid all travel to North Korea, the warning states, before going on to list all the ways it is possible to get into trouble, including "showing disrespect" to the country's current or former leaders, taking unauthorized photographs and shopping at stores not designated for foreigners. (CNN)
Read more