As a customer I should be treated nicely

                          EFFECT OF SERVICE DELIVERY ON REVENUE.

As a customer when I pay for a service or product, its expected that I am treated nicely, and of course it will lead to repeat of my patronage.

In businesses today, so much is wrong with the way customers are treated, there is this expression from the sales person that the client spending his/her money is been rendered a favor.

As business owners, most times we don't pay attention to this vital aspect of the business which has a great impact on revenue.

Its amazing that in this present day, business owners do not see the need to train theirs staff, as the excuse mostly is high turn over of staff.

Bringing it down to the hospitality and travel industry, if I visit your hotel, my expected experience is to be treated nicely for me to have a feel of being home away from home, not getting negative attitudes from the hotel staff. Now this is how it works, I am treated nicely and I repeat my patronage and also refer others, and of course reverse is the opposite.

Advice:
Training hotel staff on good customer service is COMPULSORY!



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