As a customer I should be treated nicely

                          EFFECT OF SERVICE DELIVERY ON REVENUE.

As a customer when I pay for a service or product, its expected that I am treated nicely, and of course it will lead to repeat of my patronage.

In businesses today, so much is wrong with the way customers are treated, there is this expression from the sales person that the client spending his/her money is been rendered a favor.

As business owners, most times we don't pay attention to this vital aspect of the business which has a great impact on revenue.

Its amazing that in this present day, business owners do not see the need to train theirs staff, as the excuse mostly is high turn over of staff.

Bringing it down to the hospitality and travel industry, if I visit your hotel, my expected experience is to be treated nicely for me to have a feel of being home away from home, not getting negative attitudes from the hotel staff. Now this is how it works, I am treated nicely and I repeat my patronage and also refer others, and of course reverse is the opposite.

Advice:
Training hotel staff on good customer service is COMPULSORY!



Comments

Post a Comment

Popular posts from this blog

FOCUS ON BAYELSA STATE CULTURE AND TOURISM

Image
                                             FOCUS ON BAYELSA STATE CULTURE AND TOURISM                   " The Pride Of The Nation"                                 Bayelsa is a state in southern Nigeria in the core Niger Delta region, between Delta State and Rivers State . Its capital is Yenagoa . The four main languages spoken are Izon, Nembe, Epie-Atissa, and Ogbia . Like the rest of Nigeria, English is the official language. The state was formed in 1996 from part of Rivers State and is thus one of the newest states of the Nigerian federation THE THREE MAJOR CULTURAL FESTIVALS IN BAYELSA The rich cultural herit...
Read more

“Kenya most Breathtaking Wildlife Safari in MAASAI MARA and the Great Rift Valley Lakes’’

Image
                                 5 DAYS SAFARI TO MAASAI MARA GAME RESERVE /LAKE  NAIVASHA /LAKE  NAKURU PARK/ NAIROB I Day 1:Nairobi /Mara –Upon arrival at Jomo Kenyatta International Airport, you will be met by our driver guide and after introductions departs to Maasai Mara Game Reserve, which is commonly known for ‘big five.’ It’s about eight hours to get there via Narok the only Maasai town in the Rift Valley. Arrive late in the afternoon and have time to check in the hotel. Dinner and overnight at the Mara AA lodges & camps. Day 2:Mara –After early morning breakfast, take packed lunch and  drive to the park for a full day game drive. You have a chance to witness much wildlife such lions, elephants, cheetahs, leopards, zebras and buffaloes. Also are many species of birds such as vultures, hornb...
Read more

FOCUS ON AKWA IBOM CULTURE AND TOURISM

Image
FOCUS ON AKWA IBOM CULTURE AND TOURISM Akwa Ibom is a state in Nigeria . It is located in the coastal southern part of the country, lying between latitudes 4°32′N and 5°33′N, and longitudes 7°25′E and 8°25′E. The state is bordered on the east by Cross River State , on the west by Rivers State and Abia State , and on the south by the Atlantic Ocean and the southernmost tip of Cross River State. Akwa Ibom is one of Nigeria’s 36 states, with a population of over 5 million people and more than 10 million people in diaspora. It was created in 1987 from the former Cross River State and is currently the highest oil- and gas-producing state in the country. The state’s capital is Uyo , with over 500,000 inhabitants. Akwa Ibom has an airport ( Akwa Ibom International Airport ) and two major seaports on the Atlantic Ocean with a proposed construction of a world-class seaport Ibaka Seaport at Oron. The state also boasts of a 30,000-seater ultramodern sports complex . Akwa Ibom state is...
Read more

FOCUS ON BAUCHI STATE CULTURE AND TOURISM

Image
FOCUS ON BAUCHI STATE CULTURE AND TOURISM Bauchi (earlier Yakoba ) is a city in northeast Nigeria , the capital of Bauchi State , of the Bauchi Local Government Area within that State, and of the traditional Bauchi Emirate . It is located on the northern edge of the Jos Plateau , at an elevation of 616 m. The city has a population of 301,284 (2012). The Local Government Area covers an area of 3,687 km 2 and had a population of 493,810 at the time of the 2006 Census. Bauchi state has a total of 55 tribal groups in which include Hausa, Fulani, Gerawa, Sayawa, Jarawa, Bolewa, Karekare, Kanuri, Fa’awa, Butawa, Warjawa, Zulawa, and Badawa as the main tribes. There are cultural similarities in the people’s language, occupational practices, festivals, dress and there is a high degree of ethnic interaction especially in marriage and economic existence. The people of Bauchi State are known for their traditional wrestling and boxing dexterity, which attracts participants even from...
Read more

Chinese visa for Nigerians

Image
Visa Requirement for Nigerians: Visa Fees (naira) Single Entry: 5000 Double Entry: 7500 6-Month Multiple Entry: 10000 12-Month Multiple Entry: 15000 Visitors visa: Requirement for Nigerians: Visitor's Visa 1. Valid passport 2. Fully completed application form 3. passport photo 4. Bank statement 5. Holiday insurance for China 6. Letter of invitation from host in China 7. Reference letter from Employer or educational institution. 8. For self employed: Certificate of registration, Memo, CO2 and C07 9. Hotel reservation 10. Flight reservation 11. visa fee Business Visa (F Visa) 1. One completed visa application form 2. Passport photo (recently taken) 3. Visa Notification Form issued by an authorized unit in China (Visa notification refers to the form of visa notification issued by departments of the Chinese government, or companies and social organizations authorized by the Chinese Foreign Ministry); 3. Original invitation & guarantee letter with ...
Read more

FOCUS ON ADAMAWA STATE CULTURE AND TOURISM

Image
                ADAMAWA STATE CULTURE AND TOURISM                                                        ADAMAWA STATE MAP                                  ADAMAWA - THE LAND OF BEAUTY Adamawa State is essentially a picturesque mountainous land transversed by river valleys of Benue, Gongola and Yedsarem. The valleys of Cameroun, Mandara and Adamawa mountains form part this undulating landscape. Crops such as maize, rice, millet, sugar cane, cotton, groundnut, gum arabic, guinea corn, tea and...
Read more

SINGAPORE AIRLINES INTRODUCES PREMIUM ECONOMY CLASS

Image
At Singapore Airlines, we continually strive to meet your client's needs and improve our flying experience. That's why we're pleased to bring you our new Premium Economy Class, featuring a more comfortable seat, additional food and beverage choices, as well as a host of exclusive privileges in the air and on the ground. And of course, it's all brought together by the same award-winning service you love. Premium Economy is now available from Los Angeles and San Francisco, and will begin flying from New York (JFK) this summer.     *Service will be available for booking from April 2015 © 2015 Singapore Airlines. Singapore Co. Reg. No. 197200078R
Read more

Trump lifts travel restriction related to covid

Image
  Before President Trump exit from the White House he signed an executive order on Monday removing restrictions on air travel for most non US citizens and permanent residents  travelling from Brazil, United Kingdom, Ireland and Schengen states effective January 26. China and Iran were also included in the restriction but were not excluded from the executive order. Biden administration has said they would not lift the travel restriction. Stating on twitter Psaki said “with the pandemic worsening, and more contagious variants emerging around the world, this is not the time to be lifting restrictions on international travels” The easing of the travel restrictions was announced after the US centers for Disease Control and Prevention said the previous week that a negative covid-19 test is mandatory for all air travelers entering the US, and test must be done 72 hours before arrival into the US with PCR fit to fly certificate or document  to show recovery from covid-19. There w...
Read more

EgyptAir says plane carrying 66 has disappeared from radar

EgyptAir says plane carrying. 66 has disappeared from radar Associated Press MAGGIE MICHAEL   27 minutes ago CAIRO (AP) — An EgyptAir flight from Paris to Cairo with 66 passengers and crew on board disappeared from radar early Thursday morning, the airline said. EgyptAir Flight 804 was lost from radar at 2:45 a.m. local time when it was flying at 37,000 feet, the airline said. It said the Airbus A320 had vanished 10 miles (16 kilometers) after it entered Egyptian airspace.
Read more

PROTEA HOTELS GROUP EXPANDING TO BOTSWANA

Image
Protea Hotels is signing agreements for the development of its first hotel in Botswana, the ninth country in Africa in which the brand will have a presence. First established in South Africa, Protea Hotels has expanded over recent years into Zambia, Nigeria, Namibia, Malawi, Uganda, Tanzania and Ghana. “This latest development reflects our ongoing commitment to doing business in Africa, and to providing the sort of quality accommodation and facilities that the market in Africa is calling for,” says Alex Kyriakidis, President and Managing Director, Middle East and Africa for Marriott International. Marriott International, the parent company of Protea Hotels, plans to open over 93 hotels – equating to 19,000 additional rooms – in the Middle East & Africa region between now and 2025. This year alone, 17 new hotels will be opened in the region, adding close to 3,000 new rooms. As regards Africa more specifically, 10 new hotels are scheduled to open during 2016, bringing an...
Read more